Business process outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider that, in turn, owns, administrates and manages the selected processes based on defined and measurable performance metrics.
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Overview. IST Management is seeking a Mail Services Site Manager for the Jacksonville team. The Mail Services Site Manager will be responsible for general oversight of Mail Services Operations in addition to providing on-site support to mailroom staff, third party vendors, and end users. Ideal candidates will have relevant management experience in mailroom and/or customer service settings, are comfortable working in a fast-paced environment, and ...
Job Summary. The Supervisor manages a dynamic team of experts, coaches experts to perform at the highest levels, monitors/takes action on real time adherence for their team and handles customer escalations. This role is pivotal in monitoring quality assurance, training, and managing schedules and attendance, while fostering motivation and maintaining company culture. \n. Responsibilities. Lead and manage a team of 20-25 student call center agents...
Overview. IST Management is seeking a professional, hospitality focused Office Services Site Manager to join our prestigous Midtown Manhattan team. The Office Services Manager is responsible for providing on-site management to support our facilities, hospitality, conference room and office support services operation in a highly professional office environment. Ideal candidates will have the ability to confidently interact with clients and visitor...
Overview. IST Management is seeking a professional, hospitality focused Office Services Site Manager to join our prestigous Midtown Manhattan team. The Office Services Manager is responsible for providing on-site management to support our facilities, hospitality, conference room and office support services operation in a highly professional office environment. Ideal candidates will have the ability to confidently interact with clients and visitor...
Overview. IST Management is seeking a professional, hospitality focused Office Services Site Manager to join our prestigous Midtown Manhattan team. The Office Services Manager is responsible for providing on-site management to support our facilities, hospitality, conference room and office support services operation in a highly professional office environment. Ideal candidates will have the ability to confidently interact with clients and visitor...
POSITION OVERVIEW. MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. . We are looking for Bilingual Customer Service Representatives to support inbound calls and walk-up customer inquiries regarding Tampa Hillsborough Exp...
Job description. Who are we looking for. Role is 100% in-office. A team lead who manages the team of White Glove Customer Support Specialists who is responsible to manage day-to-day operations, ensure readiness to support clients, manage performance feedback and coaching for team members, Monitor and assess client calls, emails and other activities. Process/Functional Skills. Team Leadership: Lead, motivate, and supervise a team of call center ag...
Job description. Who are we looking for. Role is 100% in-office. A team lead who manages the team of White Glove Customer Support Specialists who is responsible to manage day-to-day operations, ensure readiness to support clients, manage performance feedback and coaching for team members, Monitor and assess client calls, emails and other activities. Process/Functional Skills. Team Leadership: Lead, motivate, and supervise a team of call center ag...
LOCATION. Tampa, FL. JOB TYPE. Full-Time & Part-Time. Position Overview. MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Are you a friendly, reliable, and customer-focused individual looking to make a difference. Join o...
LOCATION. Dallas, TX. JOB TYPE. Full-Time & Part-Time. Position Overview. MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, g...
POSITION OVERVIEW. MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. . We are hiring Remote Call Center Representatives to join our customer support team. This role is perfect for individuals who are passionate about help...
