What are the responsibilities and job description for the Workplace Experience Manager position at IST Management?
Overview
IST Management is seeking a professional, hospitality focused Office Services Site Manager to join our prestigous Midtown Manhattan team! The Office Services Manager is responsible for providing on-site management to support our facilities, hospitality, conference room and office support services operation in a highly professional office environment. Ideal candidates will have the ability to confidently interact with clients and visitors, possess excellent communication abilities, display superior concierge-style hospitality standards, and are ready to grow in their professional career. Previous experience as a people manager is mandatory!
Who We Are
IST Management is a business process outsourcing company. We have over 1,800 employees and have been in business for over 26 years, with operations in over 38 cities across the U.S. We provide Facilities and Office Services Management, e-Discovery services including processing, hosting, court reporting, collections and forensics, managed review, and managed services.
IST Management is one of the fastest-growing e-Discovery and facilities management companies in the U.S. We’ve been honored as one of the Nation’s Best & Brightest Companies to Work For, awarded the HR Professional Excellence Award from the Society for Human Resource Management, and we’ve made the INC 5000 list. We’re a proud partner of the Military Spouse Employment Partnership through our nation’s Department of Defense, and have committed to Hiring Our Heroes mission to hire 100,000 active and former service members.
We’re a privately held American company still under the leadership of our original founder, President & CEO Hal Blackman. We pride ourselves on commitment to excellence for our clients, the passion we put into our work each day, and upward mobility for our talented front line employees.
Location: Midtown Manhattan- easy access to the Rockefeller Center subway station
Benefits Include: Medical, Dental, Vision, STD, LTD, Life, 401k, Paid Time Off, 7 paid holidays, and Bonus Incentives!
Hourly Compensation : $32/hr-$35/hr USD
Hours: 8am to 5pm - Monday-Friday w/ 1 hour break; with flexibility to work Over Time as needed
You can check out istmanagement.com for more info on us!
Responsibilities
The Workplace Experience Manager will be responsible for providing superior on-site facilities and office services . Additional responsibilities include:
Management Responsibilities:
Deliver a premium service culture
Consistently model and uphold a warm, refined, and highly hospitable experience—similar to luxury hotel standards.
Client & employee communications
Provide polished, professional verbal and written communication to internal and external clients.
Vendor oversight
Coordinate and oversee preferred vendors to ensure service quality and accountability.
Team leadership
Manage a team of on-site employees with a focus on performance, service excellence, and daily execution.
Support and guide staff to ensure both the team and the organization succeed.
Provide ongoing training, coaching, and hospitality-focused development for Office Services staff.
Lead regular team meetings and collaborate with management on priorities and updates.
Policy and procedure support
Assist in the development, implementation, and refinement of SOPs to ensure consistent white-glove standards.
Space planning assistance
Support small-scale planning and changes to the workspace as needed.
PO creation and management
Create, maintain, and track purchase orders with accuracy and detail.
Reporting & documentation
Maintain logs, checklists, and service documentation with exceptional attention to detail.
Safety and compliance
Follow all safety procedures and support general operational tasks as assigned.
On-Site Services Responsibilities
Floor ownership
Provide elevated service and support for one dedicated floor, ensuring a frictionless and polished workplace experience.
Meeting & conference room excellence
Manage room scheduling, setup, breakdown, and resets.
Coordinate food and beverage services with a refined, hospitality-driven approach.
Ensure all spaces maintain a clean, concierge-level presentation.
Facilities coordination
Respond to and manage facilities-related requests in partnership with building teams and vendors.
Mailroom & office services
Oversee mail, shipping, receiving, and internal distributions.
Manage office supply inventory and ensure all work areas are fully stocked, organized, and immaculate.
Pantry & amenity management
Oversee pantry presentation, inventory, and ordering to maintain a polished, high-quality experience.
Equipment oversight
Ensure all Office Services equipment is operational and serviced as needed.
Administrative support
Perform light administrative duties to support the workplace and leadership team.
Qualifications
Ideal candidates will have the ability to confidently interact with clients and visitors, possess excellent communication abilities, display superior hospitality standards, and are ready to grow in their professional career. Previous experience as a people manager is mandatory! Other qualifications include:
Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.
IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.
IST Management is seeking a professional, hospitality focused Office Services Site Manager to join our prestigous Midtown Manhattan team! The Office Services Manager is responsible for providing on-site management to support our facilities, hospitality, conference room and office support services operation in a highly professional office environment. Ideal candidates will have the ability to confidently interact with clients and visitors, possess excellent communication abilities, display superior concierge-style hospitality standards, and are ready to grow in their professional career. Previous experience as a people manager is mandatory!
Who We Are
IST Management is a business process outsourcing company. We have over 1,800 employees and have been in business for over 26 years, with operations in over 38 cities across the U.S. We provide Facilities and Office Services Management, e-Discovery services including processing, hosting, court reporting, collections and forensics, managed review, and managed services.
IST Management is one of the fastest-growing e-Discovery and facilities management companies in the U.S. We’ve been honored as one of the Nation’s Best & Brightest Companies to Work For, awarded the HR Professional Excellence Award from the Society for Human Resource Management, and we’ve made the INC 5000 list. We’re a proud partner of the Military Spouse Employment Partnership through our nation’s Department of Defense, and have committed to Hiring Our Heroes mission to hire 100,000 active and former service members.
We’re a privately held American company still under the leadership of our original founder, President & CEO Hal Blackman. We pride ourselves on commitment to excellence for our clients, the passion we put into our work each day, and upward mobility for our talented front line employees.
Location: Midtown Manhattan- easy access to the Rockefeller Center subway station
Benefits Include: Medical, Dental, Vision, STD, LTD, Life, 401k, Paid Time Off, 7 paid holidays, and Bonus Incentives!
Hourly Compensation : $32/hr-$35/hr USD
Hours: 8am to 5pm - Monday-Friday w/ 1 hour break; with flexibility to work Over Time as needed
You can check out istmanagement.com for more info on us!
Responsibilities
The Workplace Experience Manager will be responsible for providing superior on-site facilities and office services . Additional responsibilities include:
Management Responsibilities:
Deliver a premium service culture
Consistently model and uphold a warm, refined, and highly hospitable experience—similar to luxury hotel standards.
Client & employee communications
Provide polished, professional verbal and written communication to internal and external clients.
Vendor oversight
Coordinate and oversee preferred vendors to ensure service quality and accountability.
Team leadership
Manage a team of on-site employees with a focus on performance, service excellence, and daily execution.
Support and guide staff to ensure both the team and the organization succeed.
Provide ongoing training, coaching, and hospitality-focused development for Office Services staff.
Lead regular team meetings and collaborate with management on priorities and updates.
Policy and procedure support
Assist in the development, implementation, and refinement of SOPs to ensure consistent white-glove standards.
Space planning assistance
Support small-scale planning and changes to the workspace as needed.
PO creation and management
Create, maintain, and track purchase orders with accuracy and detail.
Reporting & documentation
Maintain logs, checklists, and service documentation with exceptional attention to detail.
Safety and compliance
Follow all safety procedures and support general operational tasks as assigned.
On-Site Services Responsibilities
Floor ownership
Provide elevated service and support for one dedicated floor, ensuring a frictionless and polished workplace experience.
Meeting & conference room excellence
Manage room scheduling, setup, breakdown, and resets.
Coordinate food and beverage services with a refined, hospitality-driven approach.
Ensure all spaces maintain a clean, concierge-level presentation.
Facilities coordination
Respond to and manage facilities-related requests in partnership with building teams and vendors.
Mailroom & office services
Oversee mail, shipping, receiving, and internal distributions.
Manage office supply inventory and ensure all work areas are fully stocked, organized, and immaculate.
Pantry & amenity management
Oversee pantry presentation, inventory, and ordering to maintain a polished, high-quality experience.
Equipment oversight
Ensure all Office Services equipment is operational and serviced as needed.
Administrative support
Perform light administrative duties to support the workplace and leadership team.
Qualifications
Ideal candidates will have the ability to confidently interact with clients and visitors, possess excellent communication abilities, display superior hospitality standards, and are ready to grow in their professional career. Previous experience as a people manager is mandatory! Other qualifications include:
- Minimum of 2 years related experience
- High School Diploma required, some college preferred; authorization to work for any employer in the US required
- Microsoft Office proficiency required
- Excellent communication skills both verbal and written
- Ability to effectively work individually or in a team environment; w illingness to cross-train for other job functions
- Ability to meet employer's attendance policy
- Ability to lift up to 50 lbs on occasion
Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.
IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.
Salary : $32 - $35