12 E-Commerce Customer Service Representative Jobs in Newark, NJ
Futonland is Hiring an E-Commerce Customer Service Representative Near Newark, NJ
Primary Responsibilities:
- Assist our customers in making a purchase.
- Answer customer questions over the phone, chat, and email regarding orders and issues.
- Create new orders using our POS system.
- Verify and Qualify new orders.
- Track and follow up orders.
- Work on leads using Zendesk.
- Claims and Problem-Solving.
- E-commerce Sales experience and furniture experience are a plus.
- Strong self-direction and initiative; willingness to take complete ownership over specific activities while adapting to quickly changing priorities.
- Strong interpersonal skills, and ability to work with multiple departments.
- Knowledge of Google Suite and Microsoft Office.
- Proficient oral and written communication skills.
Job Summary
Full Time
$65k-83k (estimate)
02/27/2024
07/02/2024
futonland.com
New York, NY
25 - 50
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The following is the career advancement route for E-Commerce Customer Service Representative positions, which can be used as a reference in future career path planning. As an E-Commerce Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary E-Commerce Customer Service Representative. You can explore the career advancement for an E-Commerce Customer Service Representative below and select your interested title to get hiring information.
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