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This position is an exciting and challenging combination of marketing, sales and executive casino host responsibilities with significant performance incentives that include new customer acquisition, customer retention and reactivation and overall business growth and development as follows:
ACQUISITION: Responsible for: recruitment of new members for Bronco Billy’s Casino Mile High Rewards Player's Club. Engage in outside sales activities (conventions, shows, community events, trade associations, etc.) as needed. Call on businesses in market area (i.e., Colorado Springs, Pueblo, Canon City, etc.) to encourage group/employee outings and/or provide customized coupons for employees. Contact non-profit groups to set up fund raising bus trips for their organizations.
RETENTION: Responsible for cultivating and building player relationships. Responds promptly, pleasantly, and accurately to questions from VIP guests and ensures that all VIP guests receive the best possible customer service. Assists with marketing promotions to include participating in developing concepts, writing promotion rules and coordinating participation on the day of the promotions. Ensures all details of player visits are coordinated and complete (e.g., issue promotional gifts, arrange player reservations at hotel or restaurant as necessary). Regularly interact with customers one-on-one to enhance casino experience. Make personal calls for special occasions and events. Listens thoroughly to customer complaints, concerns, and suggestions and takes appropriate action. Provides leadership, promotes teamwork and positive attitude for co-workers to ensure excellent customer service experience.
GROWTH & DEVELOPMENT: Designs and implements growth strategies, events, and promotions. Hosts VIP events, both on-site and off-site. Assists with “Welcome Back” mailings and follow-up on new action players Encourages guests to participate in slot club membership and gaming events. Evaluates, analyzes, and issues comps to customers. Surveys customers’ experience and utilize results effectively.
REACTIVATION: Develops strategies to re-engage customers through direct mail, telemarketing, and special offers.
Annual salary $55k base salary based on experience plus significant performance incentives
Full House Resorts offers all full-time employees and eligible family members a comprehensive and valuable benefits program that includes medical, dental, vision, life, disability, FSA, 401k retirement plan which includes a matching contribution after one (1) year of service, a generous paid time off program, paid transportation from Colorado Springs, Woodland Park and Pueblo, free local gym membership tuition reimbursement and more.
Full Time
$48k-92k (estimate)
06/18/2023
06/26/2024
fullhouseresorts.com
LAS VEGAS, NV
1,000 - 3,000
1987
Public
DANIEL R LEE
$50M - $200M
Full House is a real estate firm that owns, operates and manages casinos and entertainment facilities.
The job skills required for Casino Host include Customer Service, Telemarketing, Direct Mail, Customer Retention, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Casino Host. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Casino Host. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Casino Host positions, which can be used as a reference in future career path planning. As a Casino Host, it can be promoted into senior positions as a Player's Club Director - Casino that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Casino Host. You can explore the career advancement for a Casino Host below and select your interested title to get hiring information.