About us

Frontline Technology Support is a full-service IT company that caters to consumers and businesses of all sizes. We offer a wide range of services, from networking and server management to smart home automation and audio-visual solutions. With a network of experienced technicians across the country, we ensure prompt and reliable service delivery to our clients.

Job Overview:

We are searching for skilled and customer-oriented Field Service Technicians to join our team. As a Field Service Technician at Frontline Technology Support, you'll play a crucial role in providing on-site technical support and troubleshooting for our diverse range of clients. This hands-on role demands excellent problem-solving skills and a strong commitment to ensuring customer satisfaction across various IT services.

Responsibilities:

- Deliver on-site technical support and troubleshooting services for our clients

- Install, configure, and maintain IT infrastructure, including specialized equipment such as desktop/laptop, audio-visual systems, ATMs, kiosks, smart home devices, networking and more

- Perform software installations, updates, and patches tailored to our clients' specific needs

- Diagnose and resolve hardware and software issues across a broad spectrum of technologies

- Collaborate closely with our support teams to efficiently escalate and resolve complex technical problems.

- Accurately document all service requests and resolutions in our ticketing system, ensuring meticulous record-keeping

- Conduct system upgrades and migrations as required, ensuring minimal disruption to client operations

- Provide training and support to end-users on various operating systems (Windows, Mac OS)

- Collaborate with cross-functional teams to identify opportunities for optimizing IT processes and enhancing service delivery

Qualifications:

- 2 years of experience as a Field Service Technician or similar role

- Strong customer service skills with the ability to communicate technical information to non-technical users

- Proficiency in software troubleshooting and resolving technical issues

- Knowledge of IT infrastructure components including hardware, software, networking equipment, and operating systems

- Ability to work independently and prioritize tasks effectively

- Excellent problem-solving skills with attention to detail

Job Type: Contract

Pay: From $35.00 per hour

Benefits:

• Flexible schedule
• Professional development assistance
• Referral program

Experience level:

• 5 years

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person