After years working together at New York mainstays, chefs Hanson and Nasr have established a unique mark on New York City’s restaurant scene creating buzzworthy restaurants that are founded in collaboration, professionalism, and innovation. Their attention to detail and commitment to employee growth has created a company culture that is welcomed and necessary.

The Frenchette Group is currently looking for an experienced, hourly Service Manager/Lead to join our team. The ideal candidate displays an excitement for food, hospitality and overall excellence. As a critical member of our team, a successful candidate will ensure efficient restaurant operations, upholding our high customer service standards, helping to motivate our staff to provide excellent hospitality.

We are a value-driven company with an emphasis on integrity, quality, respect and employee needs. This is a great opportunity to be a part of an energetic, seasoned and diverse team that is committed to creating an inclusive and dynamic workplace to learn, collaborate and grow.

Responsibilities:

• Ensure smooth day to day operations, foster and promote a strong work culture and uphold brand service standards
• Build, train and manage FOH team and coordinate all daily FOH operations
• Coordinate daily FOH and BOH restaurant operations
• Cultivate a culture of hospitality for all stakeholders that supports the businesses objectives and growth
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Train new and current employees on proper hospitality SOPs
• Actively participate in service, filling in, modeling and inspiring staff
• Implement, oversee and maintain all company policies and procedures
• Create a positive company culture of commitment to excellence
• Supervize shifts, oversee guest relations
• Assist new hire onboarding, training and orientation
• Appraise staff performance and provide feedback in a timely and professional manner
• Maintain standards according to DOH, safety and employment regulations
• Assist and support a busy New York City door and reservation team
• Maintain a good working relationship with others by promoting teamwork and fostering a harmonious work environment
• Perform other duties and responsibilities as required or requested

Qualifications & Experience

• 2 years experience of management in a high-volume restaurant
• Extensive food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform employees and customers
• Independent, self-motivated thinker
• Strong leadership and communication skills
• Lead with integrity and discipline
• Organized and detail oriented; have the eye for service
• Desire and ability to teach and foster growth
• Ability to problem solve, multi-task and delegate timely and effectively
• Upscale or fine dining experience
• Proficient in Google Suite, Microsoft Office
• Familiarity with restaurant management software (Toast)
• Knowledge of Schedulefly, Resy

Frenchetteconsiders applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Frenchetteis an equal opportunity employer.