JOB DESCRIPTION: Property Manager I-H

COMPANY:White Glove Property Management

DIVISION:Operations

DEPARTMENT:Facility Management

UNIT:n/a

ACCOUNTABLE TO: Chief Operations Officer

ACCOUNTABLE FOR:

• Direct Support Professionals (for property management related duties)
• Certified Peer Recovery Specialist (for property management related duties)
• Housekeepers
• Maintenance Vendors
• Administrative Assistant

CLASSIFICATION: Full-time salaried minimum 40 hours per week. Exempt. W-2.

WORK SCHEDULE:work at assigned facility location or main offices Monday through Friday between the hours of 8:00 AM to 5:00 PM and after hours as needed.

COMPENSATION RANGE (to be deleted before issuance to employee / new hire):Compensation ranges hourly between $15.00 - $25.00 per hour; and is commensurate upon experience, expertise, company budget, and verified credentials.

ANTICIPATED TRAVEL:30% of the time. There is no additional compensation for travel.

SUMMARY OF POSITION RESPONSIBILITIES: We are seeking a highly motivated and experienced Property Manager to oversee the management and operations of our properties. The Property Manager will be responsible for ensuring the overall success of the properties, including leasing, maintenance, financial performance, and tenant satisfaction.

If you are a detail-oriented individual with a passion for property management and a strong commitment to tenant satisfaction, we encourage you to apply for this exciting opportunity. We offer competitive compensation packages and opportunities for career growth within our organization.

Please note that only qualified candidates will be contacted for further consideration.

SCHEDULED DUTIES AND RESPONSIBILITIES:

• Manage all aspects of property operations, including leasing, evictions, unit turnover, site mail collection, rent collection, maintenance, and tenant relations.
• Ensure the Administrative Assistant properly completes the supportive housing intake process for all clients referred to the company.
• In collaboration with Administrative Assistant and Accounts Receivable Manager, ensure accurate accounting for all payments collected for all occupied beds.
• Ensure maintenance and housekeeping staff, make all vacant beds ready for occupancy within 1 business day.
• Manage any projects pertaining to the construction or improvement of properties under your supervision.
• Report to the Chief Operations Officer regularly as requested.
• Coordinate inspections with external agencies as indicated on the company schedule / task tracker. Immediately correct any deficiencies cited as a result of said external inspections.
• Conduct inspections on Baltimore properties on Monday, Wednesday and Friday mornings to ensure compliance with safety and maintenance standards; implement corrective action plans in the afternoons
• Conduct inspections on out of Baltimore area properties on Tuesday mornings to ensure compliance with safety and maintenance standards; implement corrective action plans in the afternoons
• Conduct inspections on company vehicles on Thursday mornings to ensure compliance with safety and maintenance standards; implement corrective action plans in the afternoons
• Coordinate maintenance and repairs with vendors and contractors
• Handle resident / tenant / staff property management related inquiries, complaints, and requests in a timely and professional manner
• Prepare and manage budgets, financial reports, and review lease agreements drafted by the administrative assistant.
• Oversee the eviction process when necessary
• Stay up-to-date with local laws and regulations related to property management
• Submit end of shift reports and completed inspection checklists to hr@cwcmd.org and to the COO before leaving each day
• Supervise administrative assistant, houskeeepers and the property management aspect of Direct Support Professionals / Certified Peer Recovery Specialists roles
• Enter all maintenance issues into Buildium and coordinate housekeeping staff / maintenance staff / vendors to abate issues identified if needed. Seek the best quotes in the interest of the company. Have all nonroutine quotes approved and funded by the Accounts Payable Manager before committing to service offers. Ensure all vendors are vetted by the Accounts Payables Manager before authorizing the vendor to provide services.
• Ensure the Administrative Assistant and Direct Support Professional / Certified Peer Recovery Specialist complete and document fire drills, disaster drills and self-inspections in accordance with established schedules.

UNSCHEDULED DUTIES AND RESPONSIBILITIES:

• 
  Participate in external and internal audits/surveys (CARF/CSA/OHCQ) as directed by the supervisor.

• Participates in quality assurance and performance improvement plans by completing periodic audits or other activities to ensure regulatory compliance and/or improve service delivery.

• Assist the supervisor with any work-related tasks as requested.

• Collaborate with and serve as program POC for external treatment providers and outside agencies as needed.

• Responsible for following regulations of COMAR, CARF, any other regulatory body, and company policies/ procedures related to service delivery and documentation and co-facilitating orientation of all new hires to these as well.

• Support the maintenance of a safe environment by participating in training and drills as requested.

• Advise the supervisor on the development and implementation of protocols to better enhance the efficiency of day to day operations effecting change when approvals are made.
• Troubleshoot and abate any issues that could adversely affect the day-to-day operations.
• Report to the Supervisor daily and as requested. Report deviation of operational standards to CEO daily.
• Collaborate with department leaders, external landlords, vendors, utilities providers, housing related external entities and supervisees regularly as needed.
• Have knowledge of Policies and Procedures of Holbrock Estates Supportive Housing / LightHouse Behavioral Healthcare.
• Maintain a working knowledge of COMAR as it pertains to assisted living and other residential regulations within the scope of services rendered by the company.
• Report to the CEO, COO, manager via email when starting and ending service period if not using Company’s time keeping system.
• Check emails and company group texts at least every 30 minutes while on duty; respond accordingly.
• Assist the CEO, COO and/or contract manager with other services as requested / directed.

COMPETENCIES AND SKILLS:

• Minimum of 5 years of experience in property management
• Minimum of 3 years of supervisory experience of at least one staff person other than yourself
• Ability to drive safely, as you will be driving company vehicle
• Proficiency in property management software such as Yardi, Buildium or similar platforms
• Strong knowledge of legal administrative processes related to property management
• Excellent customer service skills with the ability to build positive relationships with tenants
• Proven sales skills to effectively market available units and attract new tenants
• Conflict management skills to handle tenant disputes or difficult situations
• Experience in property leasing and negotiating lease agreements
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Familiarity with Computerized Maintenance Management Systems (CMMS) is a plus

LEVEL OF EDUCATION/TRAINING/QUALIFICATIONS:

• Property management certification preferred
• Valid driver's license required
• Clean driving record required
• Minimum bachelor's degree in business administration, property management or similar field required

PHYSICAL DEMANDS: Regularly walk, stand or stoop; occasionally lift, carry, push, pull or otherwise move objects weighing up to 25 pounds; and regularly drive a motor vehicle.

WORKING CONDITIONS:Some work is performed in an office.

DISCLOSURES: The specific statements shown in each section of this job description are not intended to be all inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time. Company will inform the personnel member when changes in the respective job description are made.

STAFF ACCEPTANCE AND ACKNOWLEDGEMENT: I have read and understand the duties / physical requirements indicated in this job description and acknowledge that I am able to perform these duties without reasonable accommodation. I understand that failure to adhere to these responsibilities could be grounds for disciplinary action up to and including termination of service contract. I certify that I have received a copy of my job description.

Qualifications:

• At least a Bachelor's degree in counseling, social work, human services, psychology or similar is preferred.
• Must possessesonly oneof the following: a social work license from the Maryland Board of Social Work Examiners, a counseling license/approval/certification from the Maryland Board of Professional Counselors, a psychiatric nurse practitioner license from the Maryland Board of Nursing, a psychology or psychology associate license from the Maryland Board of Psychology Examiners.
• Or must have any of the following Licenses: LGPC, LCPC, LCADC, CAC-AD, CSC-AD, ADT ,LCSW-C, LCSW, LMSW, LBSW, CRNP-PMH, APRN-PMH, CNS-PMH, LMFT, LGADC registered in Maryland?
• Previous experience with the treatment of children and adolescents with emotional, behavioral or mental health problems.
• Familiarity with electronic health record systems like ICANotes.
• Excellent written and oral communication skills.
• Exceptional interpersonal skills and a compassionate nature.