Franklin Ranch Pet Hospital is looking for a customer-oriented service representative. Ideal candidate(s) will act as a liaison, provide product/services information and resolve any emerging problems that our clients may face with accuracy and efficiency. They must be genuinely excited to help customers, be patient, empathetic, and passionately communicative. They love to engage clients they can put themselves in their customers’ shoes and advocate for them when necessary. They are confident at problem solving and troubleshooting and investigate if they don’t have enough information to resolve customer issues. They ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

We’re a privately-owned full-service animal hospital providing comprehensive healthcare services to pets. We are located on a quiet, spacious country setting in Elk Grove, a suburb of Sacramento in Northern CA. We are a general practice with specialty services in Cardiology, Surgery and Ultrasound Imaging providing an advanced level of medicine to our patients and community.

Responsibilities

• Manage large volume of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills

• Proven veterinary customer support experience or experience as a client service representative
• Proficient record keeping skills
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree

Job Type: Full-time position available

Flexible schedule, one weekend day required

Competitive Salary and Benefits Package

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Elk Grove, CA 95757: Relocate before starting work (Required)

Work Location: In person