As a combined organization, Franklin Energy and AM Conservation Group is undertaking what is perhaps the central challenge of our times – to help drive the transition to net-zero carbon economies while ensuring that no working families, businesses, or local communities are left behind. To do that, we are the utility industry’s top provider of turn-key energy efficiency and grid optimization programs and products, all of which contribute to reducing carbon and waste and, at the same time, free-up resources for creating more innovation investment and jobs. With over 26 years in business, we have more than 1,300 experts across the United States and Canada, with warehouses on both coasts. The organization’s integrated in-house services provide deep personalization and insights, helping energy partners achieve their carbon-reduction and energy productivity goals.

We believe the organization’s most “precious resources” are its people. We pledge a relentless pursuit to embody a culture that acknowledges, recognizes, and infinitely seeks to understand the unique differences of its people. We are committed to creating employee experiences that continually attract and embrace a multiracial, multicultural, and multigenerational workforce that promotes outstanding performance and mirrors our diverse partnerships, clients and communities we serve.

This position is responsible for helping meet the business needs of the company by providing technical and administrative support, client management, coordination, project scheduling and tracking, training, quality assurance/testing, and technical guidance for the SaaS Customer Engagement Platform (CEP) products, as well as other applications that support Franklin’s energy service programs. The role shall be responsible for managing our business clients and support our client offering improvement initiatives for technology delivery services. This role works within a team environment and is expected to operate independently and in collaboration with other teams throughout the company, in all phases of Agile Software Development Life Cycle (SDLC) and Project Management Life Cycle (PMLC).

• Account Management, Project Management, Risk Management and Budget Management.
• Technical leadership during project planning and delivery for all aspects of our technology delivery services using Agile SLDC and including Web portal and API development, Data Ingestion, data management for reporting, Data file transfers, Database and IT Systems.
• Manage schedule, tasks assignments, coordinate resources for all aspects of the Program/Project Management and reporting of milestone.
• Develop and maintain RAID logs (Risk, Action, Issues and Decisions) to ensure business and assignment risks are identified, monitored, and managed.
• Development of technology deliverables for the different roles associated with our platform (Programs, CSRs, Contractors, etc.)
• Collaboration and Support PM’s and other personnel involved in respective account client implementations and operations.
• Facilitate the process for requirements gathering workshops and develop Business Requirements Documents (BRD)
• Customer Engagement Training for different roles associated with our platform (Programs, CSRs, Contractors, etc.)
• Managing and assisting quality assurance activities for your accounts
• Participate in Testing code, review, and implemented products as needed.
• Work directly with both our clients, set appropriate expectations and own the success of the project implementations.
• Identify and implement process improvement activities/projects, working with our clients, and product teams using best practices and creative thinking.
• Performs other duties as assigned by the VP of CEP Solutions.

• Bachelor Degree from an accredited college or university in a technical or engineering discipline (preferred)
• 3 years of related experience
• Previous exposure to Project Management methodologies and associated tools
• Strong Data Analytics skills
• Previous customer service/account management experience preferred
• Experience with energy efficiency program implementation preferred
• Proficiency in applicable process documentation tools (Visio, or equivalent) preferred
• Proficiency in applicable project scheduling tools (MS Project, or equivalent) preferred
• Advanced proficiency in implementing SaaS solutions preferred
• Familiarity with clean-tech is a plus

• Excellent understanding of all phases of Agile Software Development Life Cycle (SDLC) and Project Management Life Cycle (PMLC).
• Excellent understanding of Confluence, Jira Systems, Kanban board and SharePoint.
• Working experience in environment of Web portal and API development, Data Ingestion, data management for reporting, Data file transfers, Database, and IT Systems.
• Preferred experience with website development using PHP, HTML, CSS, Javascript and MySQL, larger database Cassandra.
• Strong understanding of data ingestion and tracking data in systems/databases, data extracts and data analytic.
• Good understanding of database, Tables and columns, proficiency in SQL preferred.
• The ability to work independently; collect data, analyze information, produce templates and reports.
• Ability to demonstrate and communicate the functionality of our technology offerings.
• Effective ability to work directly with clients and their customer base as required.
• Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload.
• Ability to identify and resolve any issues with PMs, customers and trade allies.
• Strong customer service and communication skills.
• Must be able to handle a wide work variety and work in a fast-paced environment.
• Proficient in Microsoft Project, Excel, PowerPoint, Word and Teams.
• Ability to communicate effectively, both verbally and in writing with customers, clients, and employees.
• Committed to diversity and inclusion
• Reliable transportation