595 Project Manager Jobs in Charlotte, NC
Explore Tek Staffing, Inc is Hiring a Project Manager Near Charlotte, NC
Title: Project Manager
Location: Charlotte, NC
Duration: Permanent Hire
Role Purpose
The purpose of this role is to conduct audits to ensure quality compliance within the account.
Do
Conduct process quality audits as per the plan
Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines
For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week
Prepare findings from the report and share it with the client and the account leadership on a daily/ weekly/ monthly, as required
Conduct weekly analysis to identify the error trends and for top errors, conduct root cause analysis (RCA)
Conduct calibration communication to communicate any changes from the client and conduct refresher training to bridge any skill gap due to these changes.
Stakeholder Interaction
Stakeholder Type - Stakeholder Identification - Purpose of Interaction
Internal - Delivery Leadership - Audit & training reports, error trends, new process, Agents - Training, Training team for Account -Training content and schedule, RMAC - Risk compliance, DOP Support - Compliance related support as per account SOW, External – Clients - Reports on training and compliance, External Auditors – Audits
Display
Lists the competencies required to perform this role effectively:
Functional Competencies/ Skill
Domain/Industry Knowledge – Awareness and knowledge of broad economic, demographic, technological, and global trends in the ITES/ BPO industry – Foundation
Process Knowledge – Process understanding with a clear understanding of process quality parameters as per the skill-up training/certification provided by the client– Competent
Competency Levels
Foundation - Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.
Competent - Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
Expert - Applies the competency in all situations and serves as a guide to others as well.
Master - Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.
Behavioral Competencies
Project Management Skills
Analytical Skills
Execution Excellence
Passion for results
Stakeholder Management
Delivery
Audit - Adherence to the calendar; audit targets Compliance % as per audit reports – zero misses
Process Compliance - Case targets – 2 hours/ week logged to be updated with the process
Job Summary
Full Time
$99k-125k (estimate)
03/25/2024
05/09/2024
The job skills required for Project Manager include Project Management, Leadership, Analysis, etc. Having related job skills and expertise will give you an advantage when applying to be a Project Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Project Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Project Manager positions, which can be used as a reference in future career path planning. As a Project Manager, it can be promoted into senior positions as a Planner/Scheduler IV - Construction that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Project Manager. You can explore the career advancement for a Project Manager below and select your interested title to get hiring information.
If you are interested in becoming a Project Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Project Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Project Manager job description and responsibilities
Managers ensure that the project team members are meeting the deadlines and following the guidelines.
02/11/2022: Montgomery, AL
Project managers also give and take regular updates from team members and conduct status meeting etc.
04/15/2022: Harrisburg, PA
Therefore, a project manager must be flexible enough to work within a project’s plan but readily adapt when necessary.
02/10/2022: Frankfort, KY
During this phase, project managers strive to ensure all activities necessary to achieve the final result are completed.
02/04/2022: Concord, NH
Days can be filled with planning the project process, creating a budget, managing a team or communicating with clients.
04/16/2022: Riverside, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Project Manager jobs
Leverage tools for project management.
02/21/2022: Portland, ME
Learn from other high-performing project managers.
04/06/2022: Virginia Beach, VA
Set realistic, yet ambitious deliverables.
03/04/2022: Atlantic City, NJ
Set Realistic Expectations to Avoid Project Delays.
03/01/2022: Philadelphia, PA
Be a Fearless Project Manager.
03/16/2022: Norwich, CT
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