315 Customer Service Manager Jobs in Greenville, SC
Frank Group is Hiring a Customer Service Manager Near Greenville, SC
Job Description
- Lead and manage the customer service team, providing guidance, coaching, and support to ensure high performance and employee engagement.
- Develop and implement customer service policies, procedures, and standards to ensure consistent and efficient service delivery.
- Serve as the primary point of contact for escalated customer inquiries and issues, working closely with cross-functional teams to resolve issues promptly and effectively.
- Oversee order processing and fulfillment activities, ensuring accuracy, timeliness, and adherence to customer requirements.
- Monitor key performance indicators (KPIs) and service level agreements (SLAs) to track performance and identify opportunities for improvement.
- Analyze customer feedback and satisfaction data to identify trends, root causes, and areas for improvement in our products and services.
- Collaborate with sales, marketing, and operations teams to coordinate efforts and ensure alignment on customer needs and priorities.
- Develop and maintain strong relationships with key customers, serving as a trusted advisor and advocate for their needs within the organization.
- Conduct regular training sessions and workshops for customer service team members to enhance their skills, product knowledge, and customer service excellence.
- Stay informed about industry trends, market developments, and competitor activities to identify opportunities for innovation and differentiation in our customer service offerings.
- Bachelor's degree in Business Administration, Marketing, or a related field. Advanced degree or relevant certifications preferred.
- Proven experience in customer service management or a similar role, preferably in an industrial manufacturing or B2B environment.
- Strong leadership and communication skills, with the ability to inspire and motivate teams to achieve goals and deliver exceptional service.
- Excellent problem-solving skills and the ability to effectively manage and resolve customer issues and complaints.
- Solid understanding of customer relationship management (CRM) systems and other relevant technology tools.
- Ability to analyze data, identify trends, and drive data-driven decision-making to improve customer service processes and outcomes.
- Demonstrated ability to build and maintain strong relationships with internal and external stakeholders, including customers, suppliers, and partners.
- Commitment to continuous improvement and a passion for delivering outstanding customer experiences.
- Flexibility to adapt to changing priorities and handle multiple tasks simultaneously in a fast-paced environment.
- Knowledge of industrial manufacturing processes, products, and terminology is a plus.
Job Summary
Full Time
$75k-97k (estimate)
04/29/2024
05/16/2024
juddcam.net
Forkland, AL
<25
Related Companies
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
