Customer Service Insurance Representative - Fishers, IN

Req ID#: 371084

Fishers, Indiana, US

Sykes and Sitel are now Foundever™

At Foundever, we deliver leading customer experience (CX) solutions to global insurance clients that offer their consumers many products including life, property and casualty, long-term care, retirement planning, investments, roadside assistance and warranty as one of the largest global providers of CX products. All calls are inbound calls only - no cold calling.

Your fantastic opportunity

You are the first point of contact for clients and deliver professional and high-quality customer service. This may include dealing with customers, clients, or third-party contacts. You are empowered to take initiative, as well as follow procedures, processes and systems to provide customer resolutions.

You’ll Enjoy

An award-winning culture built on 35 years of industry-leading experience and a commitment to improving the employee experience. Whether you are onsite (location) or working from home, depends on the results of your assessment and interview. You will thrive using your compassion skills to help customers, while our paid training and benefits help you prioritize your financial, physical and mental well-being to give you a sense of purpose in your role.

Responsibilities

• Interact with customers, clients, insurance carriers and internal sources to provide coverage information and provide policy recommendations

• Complete a variety of day-to-day client service transactions, including policy endorsements, certificates, binders, cancellations or other tasks

• Complete carrier certifications to obtain “Ready to Sell Status” for multiple insurance providers

• Weekly review of quality standards, metrics, and performance

Benefits:

• Pay: $18- $16/hr Training

• 100% Paid Training

• Medical, Dental, Vision, and Wellness Benefits

• Employee Assistance Program (EAP)

• 401K retirement plan with company match

• Holiday Pay

• Paid Time Off

• Employee discounts

• Referral bonuses

• Internal Mobility (84% of our managers are promoted within)

Qualifications

• Ability to complete pre-licensing courses and pass the applicable state exam and background screenings

• Organized self-starter, dedicated to studying on their own and comfortable in a continuous-learning environment

• Must be 18 years of age

• High school diploma (or GED equivalent)

• Must pass a background check and drug screening

• Must live with 100 miles of our Fishers IN Site. 420 Pilot rd, Las Vegas NV, 89119. 9861 E 121st St, Fishers, IN 46037

Foundever requires a dedicated, distraction-free, quiet work environment during working and training hours, this includes pets, phone or other household members.

About Foundever™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for 750 of the world’s leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Supporting 9 million customer conversations every day in 60 languages across 45 countries, Foundever combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy to Create Connection. Value Conversation.

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.We are seeking a Customer Service Representative to join our team in the market of telemarketing and benefits administration. As a representative, you will be responsible for providing excellent customer service while adhering to HIPAA regulations.Duties:- Answering incoming calls from customers and providing assistance with their inquiries- Making outbound calls to follow up on customer inquiries- Providing information about products and services offered by the company- Processing customer orders and payments- Updating customer information in the company databaseSkills:- Excellent communication skills, both verbal and written- Strong attention to detail- Ability to multitask and prioritize tasks effectively- Proficient in Microsoft Office Suite- Ability to work independently as well as part of a teamBenefits Administration:- Medical, dental, and vision insurance- 401(k) plan with company match- Paid time offRequirements:- High school diploma or equivalent- Previous experience in customer service or related field preferred- Knowledge of HIPAA regulations is a plusThis is a full-time position with competitive pay. If you are interested in joining our team, please apply today!

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work setting:

• Call center
• In-person

Work Location: In person