Plano 1 (31061), United States of America, Plano, Texas

XD Research Operations Manager - Financial Services Design

Our Experience Design (XD) Research Operations team is looking for a dynamic **Sr. Project Manager - Research Operations Lead** to join the team! In this exciting role, you will work closely with key stakeholders (internal and external) to deliver results for XD Research Operations initiatives, projects, and more.

Working in close partnership with a cross-functional program team, you will partner with other delivery and project leads to design and manage how work is delivered and have a direct impact on the operational integrity of the XD. You will support the broader team in resolving problems to support both internal teams, our partners and our customers.

Work autonomously on large and small scale projects that have a direct impact on XD.

Effectively and independently identify and solve problems to improve current and future projects.

Influence team and leadership as needed to ensure a timely, well-managed deliverable; partner closely with junior level associates to provide knowledge transfer and coaching, where appropriate.

Drive research operations projects based on defined priorities; ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate and / or escalate as needed.

Design, develop, and manage processes in a complex dynamic environment, revising needs to meet changing requirements.

Plan, design, manage and execute project plans to ensure delivery, bringing the ability to quickly put structure in place to manage the work. Remain highly organized and process-oriented with attention to detail, while establishing context and sound reasoning for data-driven decision making.

Ensure status reports are submitted regularly, accurate, appropriately detailed, and visible to all relevant stakeholders. Maintain key project documentation.

Display strong consulting and collaboration skills to work with partners to understand business problems and focus on bringing issues to resolution, escalating as necessary to meet timelines. Includes clarifying and defining business needs, requirements and use cases.

Proactively identify and remediate risks, issues, and dependencies, escalating where necessary. Leverage problem solving skills to ensure project plans deliver on intent. Identify ways to improve and streamline business process

Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes

Build relationships as an active and engaged member of a team that is working on delivering features to our associates and / or customers

Drive outcomes-first approaches to problem solving, thinking beyond constraints to find creative solutions

Collaborate with stakeholders across the enterprise to provide strategic and tactical thought partnership that effectively drives process improvements and operational stability

Must be able to influence and organize a team of individuals to effectively achieve goals

Exhibit a proven track record of project management and execution on large, cross-functional projects

Demonstrate organizational agility to adapt to changing demands

Demonstrate an ability to write clear, concise documentation and communications

Possess deep comfort in spreadsheets and JIRA, and with both quantitative and qualitative reporting

Partner with internal stakeholders and functional performers to capture, track and drive resolution of defects and enhancements

Facilitate data updates and communicate impacts to key performers and stakeholders

Manage program communications, leveraging central repository for archival of artifacts

Create, drive and maintain communications. Partner with key stakeholders to plan and deliver company and strategy focused communications to internal and external audiences.

Basic Qualifications

4 years of experience in project management, or research operations

Preferred Qualifications

2 years of experience managing vendor recruitment projects

Experience working with cross functional partners

Understanding or experience with online design research tools such as User testing and Dscout, or a willingness to learn

Experience working within design, user experience (UX), research, or in a usability lab setting

Proficient in Google suite, including but not limited to: Drive, Calendar, Docs, Forms, Sheets, Slides

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).