Plano 3 (31063), United States of America, Plano, TexasDirector, Small Business Lending Operations (Special Assets) Small businesses are the backbone of America and a vital part of the economy as a whole. Their success is essential to economic growth and prosperity. We believe that confidence is the best business plan. Within Capital One's Small Business Bank (SBB) division, we help our clients stand out with personalized advice and resources that can help them prepare for what's next. We've helped over hundreds of thousands of business owners secure their finances, streamline their cash flow and save time on banking. We provide a variety of competitive savings, checkings, escrow, lending and treasury management products. This is supported by our mission to help small businesses succeed. Our clients aren't just our clients-they're our business partners.At Capital One, we strive to create a world class experience for our customers. As the Director of Special Assets, you have the opportunity to provide leadership to the complex teams in the Small Business Bank organization. You are responsible for developing a team of Special Assets Officers and Administrators that drive mission led performance. You'll empower teams to execute and support our Small Business Customers and internal partners. You will cultivate plans that will clearly accelerate the team toward its strategic & operational goals. You are accountable for Credit and Operational Strategy for the team, Associate experience, and well managed performance activities. You are a leader in the organization and responsible for maintaining Capital One's high standard of excellenceThis individual will also partner with horizontal business partners, project teams, process engineers, data and product teams to improve process efficiency, effectiveness, productivity and controls.General Responsibilities:Responsible for partnering with your team of SAOs to create restructuring/loss mitigation strategies for criticized loans.Be capable of applying credit officer, asset management and risk management disciplinesBe proficient in commercial real estate financial analysis and loan structuring, as well as commercial property valuation and Small Business Administration (SBA) Loans.Have experience and knowledge around legal documentation, loan covenants, rights and remedies in the event of default, receivership and bankruptcy scenarios, and restructuring strategies for Commercial and Small Business Administration Loans.Utilize expertise in Special Assets to ensure Capital One is leveraging the best practices of its peers and proactively evolving the policies and programs employed by the BankBe capable of working closely with and influencing senior business and risk management leaders when creating, revising or implementing Special Assets workout strategiesSet the Operational Strategy for your teamsDemonstrate integrated strategic and tactical thinking to make the right tradeoffs that balance the team and broader organizational perspectivesOperate confidentially in 'gray operational space'Ownership for service levels, risk and compliance, and regulatory policies and proceduresIdentify, recruit, develop, and retain top talentDevelop and deliver on short and long term plans to effectively execute team-based service levels and operational performanceBuild strong relationships and work extensively with the optimization leadership team and horizontal partners to ensure business objectives are met while effectively managing operations objectives centered around controls, risk management, compliance and operational integrity.Maintain and foster relationships with key lines of business partners throughout the organization, and identify opportunities to improve end to end processes that lead to stronger and better customer and associate experiences.Lead a customer centric culture, drive continuous innovation, and champion changeDrive a culture that creates high performance and strong associate engagement at all levelsServing as a leader of leaders, a mentor, a knowledge resource, and an escalation point for associates.Setting team goals in alignment with organizational objectives. Assisting direct reports in the definition and attainment of individual goals.Partnering cross-functionally with stakeholders to provide strategic and tactical thought partnership to effectively drive business outcomesEffectively advocating for and representing the voice of customers (internal and external) to influence organizational objectives, roadmaps and the overall customer experience.Building credibility and trust within the team, with our customers and with our stakeholders.Relentlessly push to connect in with customer needs and ensure customer is considered in prioritization and trade-off discussionsApply strong communication skills to influence business decisions and inspire breakthrough resultsPerform regular analysis of results and subsequent drivers to identify and implement continuous improvement effortsPartner to drive transformational improvements in the customer experience / processPrioritize, negotiate and remove blockers to orchestrate successful operationsThe person will:Have a solid track record of influencing others, building partnerships and fostering a culture of collaborationBe skilled in gaining confidence and building trusting relationships with the most senior line of business executivesLead aggressive and comprehensive workout strategy to ensure optimal loss protection to the Bank in terms of both time and money, while maintaining compliance with regulatory requirementsNegotiate and contract with various professionals such as attorneys, appraisers, brokers, etc. to provide services to ensure best cost/benefit return to BankEvaluate financial information, collateral, legal documentation and other available information to project probable and maximum loss exposure to BankProactively seek to improve processes and implement best in class solutions, raising quality and productivity in a calculated wayLead criticized and watch list internal governance process and ensure compliance with all reporting and regulatory requirementsCreate a culture of sharing lessons learned within Special Assets and back to the origination functions in order to avoid future mistakesBenchmarks own performance against industry best practicesStrong written and verbal communication competencies, in addition to financial analytical skillsExhibit outstanding influencing skills to effectively drive business outcomesDemonstrate a proven track record of well managed operations, bringing the ability to quickly put structure in place to manage work in a well managed way in a dynamic complex environmentDisplay a passion for coaching and developing a team of associates through their leadership styleHave excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomesBasic Qualifications:Bachelor's Degree or military experienceAt least 8 years of experience in Special Assets working with criticized LoansAt least 8 years of People Management experiencePreferred Qualifications:10 years of experience in Special Assets working with criticized Loans10 years of People Management experienceAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email toCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).#J-18808-Ljbffr

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