Description

Title: Receptionist

Unit: Court Advocacy – Supervised Release Program

Reports: Community Operations Manager

Status: Full-Time; Regular; Non-Exempt

Salary: $20/hr

Location: Bronx, NY

Position Summary:

Responsible for overseeing the reception area in the Bronx Supervised Release Program community space; developing protocols and procedures to keep the reception area running smoothly; greeting participants and guests and informing staff of their visitors; answering calls and transferring as appropriate; logging current clients in and out of data management system; and having new clients complete paperwork and escorting them to designated staff.

Essential Duties and Responsibilities:

• Greet participants, volunteers and visitors in a friendly and respectful manner, determine their purpose for coming to the agency and refer them to appropriate staff;
• Maintain daily log of participants, volunteers/interns and visitors;
• Operate agency switchboard, responding to incoming telephone calls, providing information in response to caller inquiries, routing calls to appropriate staff and taking clear, detailed written telephone messages where appropriate;
• Distribute any necessary paperwork to incoming clients and escort them to appropriate staff;
• Operated fax machine, copier and agency postage machine;
• Assist in maintaining community space supply inventory;
• Ensure agency mail delivery/pick-ups to and from Supervised Release two locations (community and court);
• Accept deliveries and sort through alongside Office Manager;
• Date stamp and route incoming mail to appropriate staff;
• Maintain and update staff telephone directory and mailboxes;
• Maintain and update reception area bulletin boards; and
• Perform other related duties as needed.

Qualifications

Qualifications:

• High school diploma, GED/HSE and/or appropriate education, training or experience preferred;
• Basic skills using a computer in a professional environment, including using Microsoft Office;
• Excellent verbal communication skills, Bi-lingual English/Spanish a plus;
• Excellent interpersonal skills and telephone manner; and
• Ability to stay calm in a fast paced environment and always maintain a courteous manner.

The Fortune Society encourages individuals to apply who have successfully made the transition from incarceration and/or substance abuse into a stable, productive lifestyle in the community.

Travel Requirements – Travel to any of our Fortune Society locations may be required.

Physical Demands:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required. Reasonable accommodations may be made to enable intervals with disabilities to perform the essential functions of the job.

The Fortune Society is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.

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