Join the team redefining luxury hospitality in Atlanta. Join FORTH.

You know that feeling? When you walk into a hotel or a restaurant and everything—and everyone—just feels right? Where every detail is so considered, where everything is so seamless, that you can let out a deep sigh and really relax?

We create that feeling, with passionate people like you.

FORTH is thrilled to announce a variety of opportunities at our brand-new property opening summer 2024. It's a haven of luxury on the BeltLine's Eastside Trail that seamlessly combines a world-class hotel, an exclusive members club, exceptional dining experiences, and a holistic program of wellness treatments.

We're setting a new standard for the hospitality industry, so we're seeking talented individuals who hold themselves to a higher standard, too.

If you're dedicated, detail-oriented, and committed to delivering premier hospitality, we invite you to join the founding team that's creating this destination. FORTH stands for luxury, innovation, and community; contribute the energy, skills, and creativity that only you can.

A Front Desk Agent is responsible for checking the guests in an efficient manner and is able to use their name throughout the process. The person having this position must deliver a level of service marked by its sincere focus on each guest, consistent attention to detail and commitment to excellence. They will assist in all aspects of the Front Office areas which may include, but not limited to bell services, reservation assistance, telephone services and guest experience responsibilities to ensure guest satisfaction and maximize hotel profitability. Fluid communication with other departments and superior service are required to ensure smooth operations and positive experiences for our guests.

The person having this position must possess good communication skills, have the ability to resolve conflict and have a thorough understanding of policies, procedures and expectations.

Because of the fluctuating demands of the company’s operation, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other employee is expected to help you.

Accordingly, you may be expected to perform other tasks as needed or as directed.

Responsibilities

• Welcome each guest with a warm smile, maintaining eye contact, and personally escort them to their rooms, ensuring a personalized and luxurious arrival experience.
• Exhibit unwavering courtesy and grace, maintaining a professional demeanor at all times, reflecting the highest standards of hospitality.
• Uphold impeccable standards of personal appearance and grooming, adhering to the prescribed dress code to exude elegance and sophistication while on duty.
• Cultivate effective communication and teamwork with colleagues and departments throughout the hotel, fostering a cohesive and collaborative work environment.
• Handle all guest interactions with the utmost hospitality and professionalism, accommodating special requests, resolving complaints, and providing assistance with inquiries related to hotel services, events, and amenities.
• Extend the highest level of service by opening vehicle and property doors for guests and employees, greeting all guests passing through the lobby, and offering assistance as needed.
• Provide guests with comprehensive room orientation during escort to their rooms, demonstrating genuine interest and anticipatory service throughout the transit.
• Assume responsibility for handling and tagging guest luggage, delivering luggage to rooms upon check-in, and arranging for luggage pick-up upon departure, ensuring meticulous record-keeping of all deliveries and pick-ups.
• Maintain front office and lobby appearance to impeccable standards, ensuring a pristine and welcoming environment for guests throughout your shift.
• Coordinate guest relocations when necessary, ensuring seamless transitions and continued guest satisfaction.
• Fulfill additional duties as assigned, which may include accepting dry cleaning, delivering laundry, mail, or sundry items to guest rooms, running errands, and responding to special requests with promptness and efficiency.
• Demonstrate proficiency in fire and safety procedures, providing necessary assistance to guests and employees in the event of an emergency.
• Actively participate in scheduled departmental meetings and adhere strictly to all standards of operations, policies, procedures, and safety protocols outlined by the hotel.
• Maintain familiarity with all safety and emergency procedures, including OSHA requirements, and attend relevant meetings to stay informed and prepared.

Required Experience:

• Previous experience as a Bellman or in a similar guest service role, preferably in a luxury hotel or upscale hospitality environment.
• Excellent reading, writing, and oral proficiency in the English language.
• Proficient in Microsoft Office, Internet, and other hotel programs such as Property Management Systems.
• Excellent organizational skills, exceptional attention to detail, and ability to multitask effectively.
• Excellent communication skills, both verbal and written.
• Capacity to handle a large volume of guest interactions in an efficient and courteous manner.
• Ability to work well under pressure and contribute positively as a team player.

Working Conditions/Environment

• The person having this position may have to stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day.
• Agility in executing fast-paced movements to navigate different areas of the property efficiently.
• The person having this responsibility may have to move, pull, carry, or lift objects weighing at least 50 pounds.
• The work environment characteristics described herein are representative of those an Employee typically encounters while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Monday to Friday
• Night shift
• Weekends as needed

Work setting:

• In-person

Work Location: In person