Description

For Garden’s Sake is a family-owned garden center and landscaping company, in operation since 1999. We are continually growing, and offer customers a one-stop shop for plants, landscape design/installation, and lawn maintenance services.

Working with us allows you to enjoy a beautiful, natural environment every day with teammates that want to see you shine. You’ll be given opportunities to train, learn, and grow to your greatest potential. We prioritize caring for our employees as much as our customers.

Plus, we have resident goats, chickens, and ducks!

? Meet the GARDEN CENTER DIVISION and YOUR FUTURE TEAM!

THE POSITION:

We are seeking a Customer Service Associate to manage incoming phone, email, and text inquiries to drive sales and capture the market of off-site customers. This position will serve as the first point of contact for customers seeking plant advice or information about our products and services, current inventory, and any other questions. This role will spend most of the time at a desk, working on a computer, but some tasks may occasionally call for time spent with the plants.

This is an on-site, part-time position working 31 hours Sunday – Wednesday -OR- 24 hours Thursday – Saturday. Shifts are 9am – 5pm (Sunday is 10am – 5pm). Pay is $17/hour, with weekly pay. We offer discounts at the Garden Center and matching 401k retirement savings. Advancement opportunities available as we continue to grow.

**Possibility of full-time (and benefits) for the right person.

RESPONSIBILITIES:

• Answer phone calls, emails, and text messages promptly and professionally. Our Garden Center receives over 80 emails and 1000 calls each month (and over 3000 in the spring!)
• Develop a comprehensive understanding of our products and services, inventory and pricing, events, and hours and location
• Provide recommendations for plants and products based on customers’ needs and preferences
• Provide accurate information about plant-specific care needs (lighting, watering, soil type), growth expectations, color variants, pricing, current inventory, etc.
• Answer basic plant questions and provide basic advice and solutions to common problems; forward more in-depth questions to appropriate Department Lead
• Explain Delivery & Installation program, schedule on-site services, accept payment, and generate paperwork; forward larger requests to Landscape Division
• Explain Houseplant Subscriptions (including delivery and billing schedule), set up new subscriptions, and accept payment
• Ensure all orders are entered into VMX correctly and confirm all details: plant types and quantities, pricing, delivery addresses, etc.
• Keep clients informed about order status, service procedures, scheduling, etc.
• Collaborate with the sales team to identify opportunities for upselling or cross-selling products and services. Promote special offers, promotions, and events to encourage sales and enhance customer engagement
• Address and resolve customer complaints or concerns in a courteous manner. Utilize effective problem-solving skills to find satisfactory resolutions and ensure customer satisfaction

REQUIREMENTS:

• Solid plant knowledge in annuals and perennials, trees and shrubs, and houseplants and tropicals categories
• Strong customer service orientation with a friendly and helpful demeanor – must love, love, love talking to customers all day!
• Ability to handle very large volume of incoming inquiries while remaining cool, calm, and collected
• Proficiency in using computers and phones, online systems, and Google Suite
• Ability to multitask and prioritize tasks effectively in a fast-paced environment
• Excellent communication and interpersonal skills
• Attention to detail and accuracy in record keeping and order processing