At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health's Patient Revenue Management Organization

Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

Occ Summary Work PerformedN/AKnowledge, Sk ills and AbilitiesLevel Characteristicsmanagement.Explain billing to pat ientsCheck-outskills. Knowledge of medicalSchedule tests and procedures. Complete and distributeancillary service requisitions.according to PRMO credit and collection policies. Determine the amountStrong verbal and w rittencommunication. Basic PC and data entryterminology and telephone et iquette. Demonstrated ability to organizerelationships with others. Mustbeable to apply specific departmentalscheduling.Position also involves customer service, messagepolicies rules and regulationsmaintaining recor dsand forms.establish and maintain effectiverequiredforms and obtain sig nature as required by policy and procedure.Accurately identify the appro priate account for patient visit. Presentand written instructions, inter act tactfully with customers andPrepare encounter forms. Investigate and account for missing encounterand prioritize work, provideforms. Audit en counterreferralsCoordinate and participate in a variety of duties associ ated withcommunication standardspatients. Make returnpatientphysicians a ccurately,daily clinic preparation process, patient identification, pati ent checkin/out, charge posting, cashPrepare for clinic visits by review ing next day patients andothers. Report obtained medical information fro mpatients and referringcompleting next day preparationcompletely and tim ely. Disseminate messages according to practicemanagement and patient appointment distribution, ancillary schedulingappointments by scheduling p atients into the encounter forms.and preparation andactivities. Enter pr e-visit orders and prepare new patient charts. PickAnswer telephone, tak e and deliver messages to physicians, nursesandup X-rays, office charts, medical records, reports, petty cash andcollections bag. File historyshe ets,ancillary reports and all other required patient record documentatio n.Return medical records.AttachHIPPA/Medicare documents to the Check-inp atient upon arrival in thepractice. Identify correctinformation in Maes d educate patients onCompletes all Maestro Carecheck-infiles and managet ro Care. Verify patient demographic data. EditMaestro Care as needed.ana ll appropriate alerts. Collect andpost co-paymentsand balances on accou ntsdue.Imprint all patient specific chart documents andrequisition/trans mittal documents. Copy, file anddistribute insurance cards as indicatedb y procedure. Coordinate alllabs/procedures as requested.Maintain private physician office charts.formsfor completeness and accuracy before batch ing. Batches encounter formsor charge posting inMaestro Care. of cashto be collected based on insurance plan.correct appointment type, entering the primary care physician orreferring physician and schedulingtestsand procedures.oralrelating toverifying patient information, collectingpayme nts and

Minimum Qualifications

Education

Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education

Experience

Minimum of one year of work experience in directly communicating and activities. providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or

Degrees, Licensures, Certifications

N/A

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.