Job Title: Customer Sales Representative
Position Type: Full time
Salary: $50,000 Annual Salary Commission & Bonus Opportunities
Dept/ Location: Sales, San Diego CA
Reports to: CSO
Core Focus
Floral Image North America, a leading service provider of lifelike flower arrangements and plant displays, seeks a highly motivated and positive Sales Representative to join our team! The Floral Image North America (FINA) Customer Sales Representative (CSR) will be responsible for supporting the wider sales effort through selling, retaining, and expanding our customer base. CSRs achieve this goal through driving sales, maintaining strong customer relationships, and expanding their customer base. A successful CSR is someone who can adapt to various client scenarios.
Role and Responsibilities
Customer Relationship Management
Build and maintain strong relationships with existing customers, serving as their primary point of contact for all inquiries, orders, and support
Understand customers' needs and provide personalized recommendations to enhance their experience and maximize satisfaction
Conduct regular check-ins with customers to assess their satisfaction level and promptly address any concerns or issues
Sales Support
Identify new business opportunities and implement effective sales techniques to acquire new customers
Utilize various channels, market research, including cold calling, networking, referrals, and online platforms, to generate leads and convert them into sales
Conduct product presentations and demonstrations to showcase the benefits and features of our lifelike flower arrangements
Work with TSM to negotiate pricing, agreements, and terms of sale to maximize profitability while ensuring customer satisfaction
Business Development
Identify opportunities for business expansion within your assigned territory and develop ideas with TSM
Conduct market research to stay updated on industry trends, competitive landscape, and customer preferences
Attend companywide trainings, offsites, trade shows, and conferences to expand your professional network and promote Floral Image North America's offerings
Work Environment
This is a fully remote work position, with 100% travel in the San Diego region. CSRs will be provided with a company vehicle, computer, and cell phone. The vehicle is branded and is used for transporting the products that our customers love. This job occasionally operates in a professional offsite office environment where business attire is required.
Floral Image offers training, full support, and specific skills training for territory planning, the customer service process, approach, and the use of all technology to help make the job as seamless and efficient as possible.
Requirements
Skills
Self- starter with a positive attitude and friendly demeanor
Excellent communication and interpersonal skills to build customer rapport and establish long-term relationships
Ability to effectively present and demonstrate products to potential customers
Strong negotiation and persuasion skills to close sales and secure long-term agreements
Self-motivated and target-oriented, able to work both independently and in a team environment
Excellent time management skills
Qualifications and Education Requirements
Minimum High School/GED Degree
Prior Sales and/or Customer Service experience preferred
Valid driver’s license with clean driving record required
Proven track record of achieving and exceeding sales targets in a B2B sales environment
Flexibility to travel within the assigned territory
Benefits
Paid Time Off (Vacation, Sick & Public Holidays)
Training & Development
Work From Home