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Purpose:
The Connected Customer Manager position is responsible ensuring an exceptional experience for both our customers and associates. This includes maintaining inventory, front end operations, hiring, onboarding, and training for all store associates. This role will be an integral part of the store leadership team by also providing a key conduit between the associate and their journey with Floor and Decor.
Successful Connected Customer Managers Are:
Minimum Eligibility Requirements:
Essential Job Functions:
This position description is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change at any time.
Benefits offered
Working Conditions (travel & environment)
Physical/Sensory Requirements
Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.
Store Hours
Monday - Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Benefits & Rewards
Bonus opportunities at every level
Non-traditional retail hours (we close at 7p!)
Career advancement opportunities
Relocation opportunities across the country
401k with discretionary company match
Employee Stock Purchase Plan
Referral Bonus Program
80 hrs. annualized paid vacation (full-time associates)
4 paid holidays per year (full-time hourly store associates only)
1 paid personal holiday of associate’s choice and Volunteer Time Off program
Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)
Equal Employment Opportunity
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
Full Time
Retail
$62k-86k (estimate)
04/17/2024
04/17/2024
flooranddecor.com
HILLIARD, OH
3,000 - 7,500
2000
RYAN FRENCH
<$5M
Retail
Floor & Decor is like no other flooring company. Our customers enjoy the largest in-stock selection of tile, wood, stone from around the world at everyday low prices. We deliver a unique shopping experience through inspirational displays and incredible customer service. From our stores to our corporate headquarters you will find people that care, work hard, collaborate, and innovate. Through our associates teamwork and entrepreneurial spirit, weve quickly become one of the countrys leading flooring retailers; were proud to be recognized as one of Fortunes 100 fastest-growing companies in 2020.... With 100 stores and counting, the opportunities to advance within our organization are endless. To continue our amazing growth, Floor & Decor is actively seeking gifted people with a solid work ethic and a real passion for helping others. Are you ready to make a difference at a truly groundbreaking company? From our retail stores to our distribution centers, to our corporate office, we encourage you to explore the variety of exciting opportunities available right now. Our career opportunities may leave you floored.
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The job skills required for Connected Customer Manager include Customer Service, Leadership, Scheduling, Onboarding, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Connected Customer Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Connected Customer Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Connected Customer Manager positions, which can be used as a reference in future career path planning. As a Connected Customer Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Connected Customer Manager. You can explore the career advancement for a Connected Customer Manager below and select your interested title to get hiring information.