The opportunity: 

We are seeking a highly skilled and experienced Sr Operations Manager to oversee the operations of our 850k SQFT fulfillment center. As the Sr Operations Manager, you will be responsible for managing a team of 500 associates and ensuring efficient and effective functioning of the facility. Your exceptional leadership, strategic thinking, and operational expertise will be crucial in driving the success of our fulfillment center. Join us to build and develop a world-class fulfillment center and contribute to the continued growth of Flexport.

You will:

• Provide strong leadership, guidance, and mentorship to the entire team, fostering a positive and productive work environment.
• Manage and develop a high-performing team of 500 associates, including hiring, training, coaching, and performance management.
• Lead a team of 15 salaried employees, including department managers and supervisors, ensuring their success and alignment with organizational goals.
• Oversee the day-to-day operations of the fulfillment center, ensuring efficient and accurate processing of orders, inventory management, and shipping.
• Develop and implement operational strategies to optimize productivity, quality, and customer satisfaction.
• Continuously monitor key performance indicators (KPIs) and operational metrics to drive continuous improvement and achieve operational targets.
• Foster a culture of safety, ensuring compliance with all applicable health and safety regulations and implementing measures to minimize workplace accidents and injuries.
• Develop and manage the fulfillment center's budget, ensuring financial objectives are met while maintaining operational excellence.
• Identify opportunities to optimize costs, reduce waste, and improve overall operational efficiency without compromising quality or service levels.
• Implement cost control measures and monitor expenses, ensuring adherence to budgetary guidelines.
• Collaborate with other departments such as logistics, procurement, customer service, and quality control to ensure seamless coordination and integration of processes.
• Partner with the Regional General Manager to align fulfillment center strategies with overall company goals and objectives.
• Provide regular reports, updates, and insights to senior management on operational performance, challenges, and opportunities.
• Drive a culture of continuous improvement, fostering innovation, and identifying opportunities for process optimization, automation, and technology advancements.
• Stay abreast of industry trends, best practices, and emerging technologies related to fulfillment center operations, and implement relevant changes as appropriate

You should have:

• Bachelor's degree in business administration, logistics, supply chain management, or a related field (advanced degree preferred).
• Proven experience as a Sr Ops Manager or similar leadership role, preferably in a large-scale fulfillment center or distribution environment.
• Strong knowledge of fulfillment center operations, including order processing, inventory management, warehousing, and shipping.
• Demonstrated success in managing and developing large teams of both hourly and salaried employees.
• Exceptional leadership and communication skills, with the ability to inspire and motivate teams to achieve goals.
• Proficiency in analyzing data, metrics, and KPIs to drive performance improvements.
• Solid financial acumen and experience in budgeting, cost management, and driving operational efficiency.
• Ability to thrive in a fast-paced, high-pressure environment while maintaining attention to detail and ensuring accuracy.
• Strong problem-solving and decision-making skills, with a strategic mindset.
• Familiarity with warehouse management systems (WMS) and other relevant software applications.
• Knowledge of health and safety regulations and best practices in a warehousing environment.
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.