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Operations Supervisor
Durham School Services San Bernardino, CA
$56k-71k (estimate)
Full Time | Transportation 7 Months Ago
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Durham School Services is Hiring an Operations Supervisor Near San Bernardino, CA

Description

National Express LLC (NELLC) is the North American subsidiary of National Express Group, PLC, one of the premier transportation firms in the United Kingdom. We operate across 34 states and three provinces. All organizations share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. National Express School (NEXS) operates more than 22,500 school buses, serves more than 550 school districts in 31 states and three provinces, and transports more than 1.3 million students on a daily basis. National Express Transit (NEXT) operations transport more than 22 million passengers annually with more than 2,800 vehicles. National Express Shuttle (WeDriveU) serves more than nine million corporate and university passengers annually. NELLC’s corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 290 local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at nellc.com.

We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan.

Responsibilities:

  • Provides overall CSC operational leadership by directing student transportation services, driver training and vehicle maintenance programs to support the operating plan and overall business goals.
  • Provides staff leadership by promoting and ensuring safe, efficient and effective operations
  • Monitors staff training requirements and ensure all employees obtain the required skills and abilities to perform their job assignments.
  • Sets performance expectations, coaches and counsels all direct reports in an effort to meet operational expectations; administers employee discipline as necessary.
  • Ensure overall compliance with Company policies and/or processes. Escalate violations of policy and procedures with General Manager and/or Corporate personnel.
  • Oversees compliance with state and district regulations
  • Attends meetings with School District Representatives and represents company in professional manner
  • Prepares and submits required customer-related reports in a timely manner.
  • Documents and manages customer or employee complaints and review customer survey data
  • Responsible for knowledge of CSC contracts and accompanying operational requirements.
  • Collects and audits employees' time sheets.
  • Manages direct and indirect hours to ensure budget requirements are met and collects and audits employees' time sheets as needed.
  • Examines and reviews the daily exception report.
  • Approves all expenditures in accord with company guidelines.
  • Ensures the effective utilization of vehicles.
  • Oversees the optimization of vehicle routing

Company name is: Durham School Services

Pay range for this position is $75,000-$80,000.

Qualifications

  • High School diploma or equivalent. Some college preferred.
  • 5 years’ work experience required, with 3 years in ground transportation industry preferred; this can be waived with a minimum of 1-year supervisory experience. College education can be substituted for up to 2 years required work experience.
  • Supervisory experience preferred; specifically experience supervising/training a driver workforce
  • Strong working knowledge of MS Office Software (Word, Excel, Outlook, PowerPoint, etc.) and transportation related software
  • Strong leadership skills and interpersonal skills
  • Strong organizational and group presentation skills
  • Well-developed multi-tasking and time management skills
  • Possess a valid Commercial Driver’s License with appropriate endorsements
  • Bi-lingual abilities a plus

At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law

National Express LLC’s independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer

The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.

Key Words : Operations Supervisor, Operations Manager, Transportation Supervisor, Transportation Manager, Bus, Buses, School Bus, School Buses, Student, Students, Passenger, Passengers, Transportation, Special Needs Transportation, Logistics, Operations, DOT, Transport, Route, Routing, School, Public School, Field Trip, Field Trips, Charter, Charters, Safety, Passenger Safety, NAPT, VersaTrans, Synovia, Edulog, CMF 88, 88M, 88N, 88Z

Company name is: Durham School Services

Job: Operations Field

Primary Location: United States-California-San Bernardino-San Bernardino, CA

Work Locations San Bernardino, CA (2038_San Bernardino, CA)1355 South E StreetC/O DURHAM 2038San Bernardino, 92408

Organization United States Bus

Schedule Full-time

Employee Status Regular

Travel No

Req ID: 232315

Job Summary

JOB TYPE

Full Time

INDUSTRY

Transportation

SALARY

$56k-71k (estimate)

POST DATE

09/08/2023

EXPIRATION DATE

05/01/2024

HEADQUARTERS

COPPELL, TX

SIZE

3,000 - 7,500

FOUNDED

2018

CEO

KATHLEENA RODRIGUEZ

REVENUE

$50M - $200M

INDUSTRY

Transportation

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The following is the career advancement route for Operations Supervisor positions, which can be used as a reference in future career path planning. As an Operations Supervisor, it can be promoted into senior positions as an Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Supervisor. You can explore the career advancement for an Operations Supervisor below and select your interested title to get hiring information.

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If you are interested in becoming an Operations Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Operations Supervisor for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Operations Supervisor job description and responsibilities

Operations supervisors oversee all the activities within a specific department or area of an organization.

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Operations supervisors are responsible for leading and supervising a group of employees.

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After supervising employees, operations supervisors are responsible for evaluating their performance and delivering feedback, positive or critical, depending on the employee and the situation.

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Operations supervisors are responsible for elevated customer support for the customers who have requested to speak to managers or someone with more authority.

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Often, supervisors create and oversee their team’s workflow, or the tasks required to complete a job.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Operations Supervisor jobs

Supervisors must use active listening skills to understand employee complaints and to work with them to reach a solution.

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Some companies require the operations supervisor to make major contributions to the functions of other departments.

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Operations supervisors report directly to the director of the department they supervise.

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A supervisor oversees the day-to-day performance of employees.

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Therefore, an operations manager needs to have a strong hold over the quality standards of the products.

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Step 3: View the best colleges and universities for Operations Supervisor.

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