Shift: 3 p.m. – midnight Fri, Sat, Sun, Mon, Tuesday. Requires flexibility with scheduling

Description

What we're looking for:

• ChatOps experience (Slack) - Creating channels / coordinating resources / engaging customers primarily through the Slack
• Customer service - working with customer service reps to high level engineers.
• ServiceNow
• Confluence / JIRA
• IP knowledge - subnetting and general IP concepts like subnetting etc.
• Light Active Directory experience
• Basic security experience - helping with password unlocks / helping users create tickets and directing them to SOPs/ Runbooks to resolve their issues.
• Working on Project in a Team format and also alone – keeping yourself on track by finishing your assignments on time or early
• Experience with Office360 – Word – Outlook – Excel – MS suite etc…

Nice to Have:

• Streaming knowledge for games using MS Teams or other applications.
• Event management - using an alert system BigPanda / or other event management systems / taking ownership of alerts and troubleshooting them using Runbook’s /SOPs
• Basic Knowledge in Splunk/ Datadog
• Basic Knowledge in API concepts and applications
• ITIL experience in:
• Incident Management
• Problem Management
• Change Management

Additional Attributes:

• AWS knowledge / Kubernetes / or any other cloud technology
• Good understanding of software development processes.
• Familiarity with open-source technologies
• Client-side database programming experience with SQL, Perl would be a plus.
• A high school diploma or GED

Preferred Experience / Education:

• Three to five years or relevant experience
• A degree from a four-year college (i.e., BA. BS)

Job Type: Contract

Pay: $26.99 - $32.00 per hour

Schedule:

• 8 hour shift
• Night shift

Experience:

• Network Operations: 5 years (Required)
• ITIL: 5 years (Required)
• Slack: 5 years (Required)
• ServiceNow: 5 years (Required)

Work Location: In person