Flagpoles Etc. is an industry-leading national flagpole manufacture, service, and sales provider for both commercial and consumers. We believe in doing the right thing every time. We love our country and its hard-working values. Flagpoles Etc sells a wide selection of Flagpoles, flags, parts and accessories, and other products and services.

Flagpoles Etc. is searching for a full-time Sales and Customer Experience Representative/Product Specialist to help us provide unparalleled sales and support to customers over the phone, email, social media, and in person. Most sales are done on a in-bound call or email basis.

This position revolves around the ability to network, build relationships with clients through the entire process of sales and service. Providing a top level of dedicated service and support. There is a wide range of duties in this position, including to:

Duties and Responsibilities

Be knowledgeable about the product – This includes learning about the products and services and keeping current on new products, including self-study. Learning current business policies and procedures.

Monitoring competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising/selling techniques.

Customer service skills to listen to the questions and concerns of a customer and be able to address their needs.

Interpersonal skills to work with a wide variety of people each day, build relationships and network.

Identify prospective customers, lead generation and conversion. This can include calling and/or meeting with potential customers.

Contact new and existing customers to discuss needs, products, and project specifications.

Emphasize the features of products and services to highlight how they are superior in the marketplace.

Answer questions about the products – Using both sales literature, and company provided product information. Using the internet and related computer software.

Create estimates and invoices pricing working with management when needed to prepare sales estimates and invoices.

Collaborate with colleagues in many different sectors to process orders and services.

Maintain contact lists for estimates for scheduled follow up

Follow up with current customers to continue relationships and after the sale/installation, quality assurance and customer satisfaction.

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Flexible schedule
• On-the-job training
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Wixom, MI 48393: Relocate before starting work (Required)

Work Location: In person