Company Overview

Headquartered in Wixom Michigan, Glass & Metal Craft is the industry leader of Custom Engineered Glass & Architectural Systems. For over 50 years, we have been consistently delivering the highest level of quality by doing what we do best – applying our skill, drive, and commitment to create glass and metal products that turns heads – yeah, we do some pretty cool stuff. GMC has been involved with projects at Quicken Loan HQ at Compuware Building in Detroit, Universities across the nation such as Michigan State, Chicago, Tennessee, U of M, Verizon HQ in Chicago, and Hyatt Place in Grand Rapids, MI. Our teams are the heart and soul of our company, and their ability to make great things out of glass, mirrors, and metal is one of our greatest competitive advantages.

Position: Customer Service Representative

Location: Wixom, MI

Benefits:

• Medical, dental, vision and life insurance plans
• Tuition Reimbursement
• Paid time off and holidays
• 401(k) options
• Referral bonus program
• Flexible Spending Account

Position Overview

The primary functions of our Customer Service Representatives include interfacing with customers regarding account support, new orders, quoting, production scheduling, and general product/technical information. Orders are processed via direct contact, telephone calls, emails, and facsimiles. The Customer Service Representatives work together with the Outside Sales Team to establish, maintain, and improve the business relationship between Glass & Mirror Craft and our Customers.

Essential Functions

· Detailed support of existing and new customers

· Receiving and processing orders by phone, fax, and email

· Clear, proactive, and consistent communication with customers regarding order and/or project status

· Interfacing with peers, project management, operations, and logistics (internal and external) to ensure on-time and right delivery

· Provide recommendations for alternate products to customers based on cost, availability, and product specifications

· Incorporate various sales tactics to increase company orders such as cross-selling, up-selling, and add-on sales

· Educating customers on key features and benefits of products and services

· Commercial projects will be an area of daily projects

· Maintain customer files

· Positive, energetic mindset a must

Required Education, Experience, and Job Requirements

· Bachelor’s Degree and/or 2 years of experience in Customer Service within a Manufacturing environment is greatly preferred

· Familiarity with CAD a plus

· Proven effective teamwork skills with a positive attitude

· Ability to establish productive relationships with internal and external customers

· Strong organizational and troubleshooting skills

· Excellent communication skills including grammar, spelling, writing, and voice/diction

· Ability to successfully manage multiple priorities

Job Type: Full-time

Pay: $42,000.00 - $48,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer service: 3 years (Required)

Ability to Commute:

• Wixom, MI 48393 (Required)

Ability to Relocate:

• Wixom, MI 48393: Relocate before starting work (Required)

Work Location: In person