FLAG's mission is to show our contractors & clients the best this industry can offer by upholding our principles of leadership, service, and exceptionalism.

For a Best-in-Class experience, partner with FLAG and allow us to demonstrate how we're changing the industry, and how we can do the same for you.

We are looking to hire a Customer Service Representative in the city of South Gate , CA This is a contract to hire opportunity to join our Customer Service Department.

Schedule : 8am-5 : 00pm (Monday-Friday)

Pay : $22-23 / hour

Primary Duties & Responsibilities :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, ability and / or competency needed for successful performance in the role.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work safely under functional safety guidelines such as PPE and equipment interaction.
• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable Company policies and procedures.
• In the event of uncertainty or lack of knowledge of Company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
• Primary role is to accelerate the order intake process by streamlining the receipt of Purchase Orders into our system. This includes working with Shipping / Receiving to gather paperwork and test specimens and kick off jobs into production.

Accuracy is essential.

• Quick resolution of any issues delaying order intake, involving direct communications to our clients when things are missing such as drawings and technical information.
• Also responsible for outside processors and vendors, daily communication, assuring they keep to their promises on delivery and communication of any delays.
• Helps resolves simple questions from both vendors and clients as related to orders.
• Person will also be responsible for returning samples to clients after testing is completed. This includes gathering, professionally packing, shipping, and professional communication to the client.
• Assists the Customer Service Group as directed.
• Maintains good liaison with other departments.
• Contacts customers to ascertain data omitted on orders.
• Prepares and forwards preliminary paperwork to Returns and Replacements.
• Assists in Returns and Replacements as needed.
• Builds sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods / tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Other duties as assigned.

Required Skills

• Effective in a high-call / high-email environment.
• Most critical competency is being our customer's advocate.
• Ability to effectively communicate with all levels of the organization, including customers, coworkers, management and vendors.
• Ability to handle things professionally in a high pace, urgent and time dependent environment.
• Effective interpersonal and customer service skills.
• Attention to detail.
• Ability to compose correspondence and create simple excel worksheet work.
• Ability to manage time effectively.
• Ability to work well independently and within a team.
• Reliability is essential.

Experience & Education

• High school diploma or GED equivalent required.
• College degree preferred but not required.
• 3 years of relevant work experience.

Last updated : 2024-05-22