14 Overnight Customer Service Representative Jobs in Golden, CO
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Fix-It 24/7 is Hiring an Overnight Customer Service Representative Near Golden, CO
4 day work week!
Work from home 90% of the time - only in-office twice per month!
About Us
Founded in 2013, Fix-It 24/7 delivers world-class plumbing, electrical, and HVAC services throughout the Denver metro.
The Opportunity
The Overnight CSR serves a critical function on our team – making sure that our customers with urgent needs get help ASAP. This role is responsible for answering incoming calls from customers, assessing their needs, and dispatching technicians to job sites. You will work over the phone and in our computer system to ensure that our customers receive the best service possible.
Our tight-knit team is more than just top-notch home services - at Fix-It 24/7, we provide every team member with the autonomy to do their job and build a lasting career. If you take pride in your work and build great relationships along the way, this is the place for you!
Compensation & Benefits
- $18/hour bonus (average of 45 hours per week)
- Health (with a fully company-paid option), dental, vision, and life insurance
- 401k
- 40 hours of PTO 1 PTO Day in your birthday month
- 6 Sick/Personal Days
Responsibilities
- Answer inbound calls from prospective and current customers
- Accurately enter customer and appointment information into ServiceTitan (CRM)
- Schedule appointments
- Dispatch on-call technicians to urgent customer needs
Preferred Qualifications
- Previous call center, customer service, or dispatching experience
- Clear written and verbal communication skills
- Strong phone contact handling skills and active listening
- Ability to multi-task, prioritize, and manage time effectively
Requirements
- Willing to undergo a background check and drug test in accordance with state and federal law
- High school diploma or equivalent
Schedule: Friday - Monday, 7 PM - 7 AM
Location: Mostly remote, onsite twice per month. 16360 Table Mountain Parkway, Golden CO 80403
Job Summary
Full Time
$37k-46k (estimate)
01/12/2023
05/13/2024
The job skills required for Overnight Customer Service Representative include Customer Service, Call Center, CSR, Life Insurance, Verbal Communication, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be an Overnight Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Overnight Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Overnight Customer Service Representative positions, which can be used as a reference in future career path planning. As an Overnight Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Overnight Customer Service Representative. You can explore the career advancement for an Overnight Customer Service Representative below and select your interested title to get hiring information.
If you are interested in becoming an Overnight Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Overnight Customer Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Overnight Customer Service Representative job description and responsibilities
Avoid speaking negatively about any customers, or supervisors.
03/17/2022: Cleveland, OH
Customer Service Representative anticipate the needs of target audiences and try to meet their requirements for ensuring optimum value for the users/purchasers.
04/21/2022: Springfield, MO
The ability to provide excellent customer service by phone and/or chat with empathy and professionalism.
03/02/2022: Salisbury, NC
Successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems.
04/18/2022: Waco, TX
Place outbound customer service or customer satisfaction calls, as required by client.
02/11/2022: Newark, NJ
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Overnight Customer Service Representative jobs
Ability to use positive language.
04/30/2022: Houston, TX
Previous customer service experience with high volume of calls.
03/06/2022: Las Vegas, NV
Great customer service skills and previous sales experience required.
02/20/2022: Schenectady, NY
Previous Overnight scheduling and/or phone customer services experience.
03/12/2022: Virginia Beach, VA
Must be able to solve technical problem and act as advocate for the customer.
05/01/2022: Bakersfield, CA
Step 3: View the best colleges and universities for Overnight Customer Service Representative.
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