Company Description

Five-Star AudioVisual, Inc. was founded in 1995 and is proud to be celebrating over 25 years of success! We are honored to serve as a boutique audiovisual company to the luxury market segment of the hospitality industry and provide the highest level of service possible for our partners and their guests. Throughout our distinguished history, we have stayed at the forefront of technology and trends and continue to specialize in developing innovative strategies and implementing high-level service standards. We become a seamless partner as we embrace the history, culture, and character of each client and their community while creating unforgettable, immersive experiences that reflect their individual personalities, atmospheres, and goals.

Position Summary

What you will be doing:

Assisting with the day-to-day functions of the audiovisual office in accordance with established company policies and procedures. Accountable for the set-up, operation, and strike of all audiovisual sets. Ensure the maximum in client service, operational efficiency and profitability levels. 

Essential Duties & Responsibilities:

• Provide outstanding customer service
• Significantly contribute to the effective management of the day-to-day operations according to company procedures
• Timely and accurate set-up and strike of equipment for client functions according to company guidelines
• Continually increase audiovisual skills and knowledge
• Maintain and cultivate positive public relations with Hotel account 
• Maintain positive employee relations, strong team-player orientation, and communication standards.
• Effectively utilize the company's business software
• Maintaining a high level of professional appearance, demeanor, ethics, and image of self.
• Planning skills - able to effectively plan ahead
• Organizational skill - ability to manage multiple projects
• Problem analysis - ability to break down problems and find solutions
• Other related duties as required or assigned

Why should you become part of the “Five-Star” Team?

Five-Star’s dedication to long-term partnerships and client retention with premier customer focus is made possible by employing the most enthusiastic, creative, and flexible talent in the industry, valuing every member of our team as they work with us to deliver extraordinary service at every turn. We offer a comprehensive benefits package for full-time employees to choose from that includes Medical, Dental, Vision, & Life insurances, a 401K with Employer match, and more. Five-Star hires candidates who represent and uphold the Five-Star Way™; embodying passion, knowledge, integrity, and drive to deliver the Absolute Opposite of Ordinary™ in performance, values, and service.

Experience & Qualifications Required:

• Minimum of one years’ experience in the AV industry
• Advances knowledge and experience with AV set-ups and strikes
• Background customer service or hospitality experience required
• Certification in AV technology or related courses (preferred).
  • Audio - microphones, speakers, sound systems, channel mixers, etc.
  • Video - LCD, LED, projectors, screens, monitors, etc.
  • Lighting - GOBO, gels, uplighting, basic lighting kits, stage lighting, etc.
  • Computers - Advanced knowledge on PC and Mac software
• Excellent interpersonal and communication skills.
• This position requires the ability to work long hours on your feet
• This position requires the ability to consistently lift up to 75 pounds
• This position requires the ability to work a varied schedule
• This position requires the applicant to be authorized to work in the United States 
• Valid Driver's License and a clean driving record are required to operate a Company vehicle.