Fitzsimmons Hospital Services is an independently owned and operated company that supplies essential durable medical equipment such as wheelchairs, hospital beds, commodes, and respiratory equipment to hospitals and facilities for over 90 years. We are currently seeking a full-time Customer Service Representative responsible for handling the day-to-day functions in the office in accordance with our company's business growth and productivity improvement initiatives by handling customer inquiries, processing orders in a timely manner and overseeing the documentation and reporting of information to customers and employees.

Hours of operations are Monday - Friday 12:30 p.m. - 9:00 p.m. Hours may vary during training. This position has mandatory paid on-call rotations that include scheduled nights, weekends, and occasional holidays with an additional commissions structure.

Job Duties:

• Ensure timely processing of orders and customer inquiries from order intake through the billing process.
• Provide timely and accurate product information and alternative products to customers.
• Oversee and assist in the identification and resolution of customer issues and concerns in a courteous and timely manner.
• Maintain positive communication with customers and employees in all departments and locations.
• Initiates, generates, and processes customer reports in conjunction with sales personnel.
• Generates, completes, and monitors reports assigned by management regularly.
• Maintain vendor relationships and be the point person of contact regarding any issues or requests.
• Ability to work the Customer Service On-Call schedule after hours and on weekends when scheduled and provide consistent customer service at any hour.
• Promotes teamwork among co-workers which includes assisting in other areas of the operations as necessary which includes processing of returned rental equipment when needed.
• Demonstrates courtesy and promotes excellent customer service skills for our customers and vendors.
• Other job duties assigned.

Required Qualifications:

• A minimum of 2 years of customer service experience, durable medical equipment experience preferred.
• High School Diploma or G.E.D. equivalent.
• Computer literate and able to create, configure and edit spreadsheets as well as use web-based applications.
• Proficiency in Microsoft Office applications (Outlook, Excel, Word).
• Ability to work from home on a laptop with a company cell phone as part of the Customer Service On-Call program
• Current valid driver license.
• Satisfactory completion of background check, physical and drug screening.

Skills:

• Ability to communicate and maintain a professional and positive relationship with all levels of personnel as well as our customers.
• Strong attention to detail, ability to maintain focus with intermittent distractions.
• Strong organization and time management skills.
• Professionalism and mature sense of accountability.

Benefits:

• Full Time with Competitive Salary & Commissions
• Paid Time Off (PTO)
• Paid Holidays
• Health Insurance with multiple UHC plan options
• HSA account with Employer Contribution
• Dental & Vision Insurance
• Employer paid life insurance
• 401K Retirement Plan with employer match
• Employee Assistance Program

Job Type: Full-time

Pay: From $19.50 per hour

Expected hours: 40 – 56 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Customer Service in Office Setting: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: Hybrid remote in Maumee, OH 43537