Fitzsimmons Home Medical Equipment is a local, independently owned medical equipment provider offering a full range of respiratory equipment and accessories for the homecare patient to aid in a better quality of living. We are currently seeking a full-time entry-level Customer Service Order Intake representative to join our Indianapolis, IN team! Please feel free to visit our website at www.fitzhme.com.

Work Schedule: Monday - Friday 9:00 am to 5:30 pm, with potential for weekend shift rotations with pay differential.

Primary Responsibilities

• Responsible for daily interaction with customers and referral sources, performing all tasks relevant to order intake, reimbursement verification, and data entry.
• Answers incoming telephone calls, faxes, and initiating intake of customer orders.
• Initiate the admissions process for patient referrals.
• Verify and process data to determine patient eligibility and facilitate the delivery of equipment in a timely manner.
• Secure all required information and documentation as required by Medicare, Medicaid, and other Third-Party carriers.
• Be an information resource to patients, caregivers, and physicians on the Company's scope of service.
• Promptly respond to and resolve customer issues.
• Assist walk-in patients with the selection of equipment and supplies.
• Assist with other duties as assigned.

Qualifications

• A minimum of 2 years Customer Service experience in a fast-paced office setting, preferably within the DME industry or medical setting.
• Graduate of an accredited high school or equivalent.
• Professional, positive demeanor with excellent customer service skills a must.
• Willingness to learn to a new skill set.
• Strong attention to detail and ability to follow up.
• Bilingual candidates are a plus.
• Must be able to lift and maneuver files/equipment of any weight up to 50 lbs.
• Must be able to demonstrate basic MS Word, Outlook, and Excel skills (Pivot Tables).
• Brightree software experience is preferred.

Benefits

• Full Time with Competitive Salary
• Quarterly Performance Bonuses
• Paid Time Off (PTO) & Paid Holidays
• Health Insurance with multiple UHC plan options
• HSA with Employer Monthly Contribution
• Dental & Vision Insurance
• Company paid life insurance
• 401K Retirement Plan with employer match

Job Type: Full-time

Pay: $17.00 - $17.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Weekends as needed

Application Question(s):

• Are you willing to undergo a pre-employment screening and background check?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Indianapolis, IN 46278: Relocate before starting work (Required)

Work Location: In person