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It's an exciting time to join Fisher Investments; we're investing in the future of our firm's technology and information security. Our business is growing internationally, which emphasizes the need to build an unparalleled team that promotes future global growth through strategic solutions and progress. We are important to supporting our firm's diverse businesses, and we're excited to continue solidifying that foundation as we add more experienced technologists to our Technology team.
The Opportunity:
As a Senior Operations Contact Center Engineer, you will be part of the Enterprise Contact Center Operations teams responsible for ensuring the smooth operation, optimization, and overall health of the Genesys Contact Center CX platform.
Your responsibilities will include troubleshooting Genesys Cloud CX platform issues, CRM platform integrations, analytic applications, and collaborating with team members to uphold the platform's effectiveness in meeting our needs and continues business operations. You will participate in technical troubleshooting sessions alongside other team members, supporting teams and vendors, addressing complex voice quality issues, and actively working towards resolutions. You will report to the Enterprise Contact Center Infrastructure Manager.
The Day-to-Day:
Your Qualifications:
Why Fisher Investments:
We work for a bigger purpose: bettering the investment universe. We take great pride in our inclusive culture, our learning and development framework customized for every employee, and our Great Place to Work Certification. It's the people that make the Fisher purpose possible, and we invest in them by offering exceptional benefits like:
FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER
Full Time
Investment Management
$92k-116k (estimate)
05/13/2024
05/10/2025
fisherinvestments.com
CAMAS, WA
1,000 - 3,000
2000
Private
KENNETH L FISHER
$500M - $1B
Investment Management
Fisher Investment provides a financial services, portfolio management, investment advice and retirement planning services.
The job skills required for Senior Operations Engineer (Contact Center) include Futures, Troubleshooting, Test Automation, Agile, Technical Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Senior Operations Engineer (Contact Center). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Senior Operations Engineer (Contact Center). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Senior Operations Engineer (Contact Center) positions, which can be used as a reference in future career path planning. As a Senior Operations Engineer (Contact Center), it can be promoted into senior positions as an Industrial Engineer IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Senior Operations Engineer (Contact Center). You can explore the career advancement for a Senior Operations Engineer (Contact Center) below and select your interested title to get hiring information.