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Job Description

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.About the Team

We are the world's leading payment provider offering a full-service end to end solution that encompasses global card acquiring, gateway, treasury, and alternative payment products. Our range of solutions and sector experience is unparalleled. You will be working within an award-winning team that places emphasis on professional and personal development while simultaneously meeting our demanding business objectives.

What You Will Be Doing

• Provides leadership for business process analysis team, including planning, coaching, recruitment, selection, performance development and mentoring.
• Monitors staff performance and works with employees to implement goals and document progress.
• Manages resources in a cost-effective, innovative manner while assisting subordinates in effective use of resources and tools.
• Manages staff to ensure all duties are performed in an accurate and timely manner.
• Create process change by integrating new processes with existing ones and communicating changes to impacted organizations.
• Develops and implements department policies and procedures.
• Ensures deadlines and production schedules are met and reallocates workloads as necessary.
• Troubleshoots issues that arise; handles escalated problems/questions from team.
• Works with management to determine budgets and forecasts for department.
• Plans and implements process improvement initiatives, e.g., ISO, Lean or Six Sigma.
• Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities.
• Recommend and facilitate quality improvement efforts.
• Measures performance against process requirements.
• Aligns improvement to performance shortfalls.
• Provides consultation on the use of re-engineering techniques to improve process performance and product quality.
• May deliver presentations and training courses including measurement, analysis, improvement and control.
• Surveys and analyzes best practices for techniques and processes.
• Communicates team progress.
• Performs cost and benefit analyses.
• Perform other related duties assigned as needed.

What You Bring

• Bachelor's degree in business administration, finance, computer science, or information systems or the equivalent combination of education, training, or work experience.
• Requires strong management, organizational, team building, coaching and mentoring skills
• Requires strong business skills, industry knowledge, financial management and planning skills, long-term vision, and executive presence
• In-depth knowledge of FIS products and services and business operations
• Requires high level of understanding FIS business systems and industry requirements.
• Project Management Certifications. (PMP)
• General knowledge of financial and/or payment solutions technology including systems, applications and banking practices
• Requires expert negotiation and communication skills, both written and verbal
• Excellent skills in communicating ideas both verbally and in written form in a clear, concise and professional manner including presentations
• Skill in productivity, planning, and workload management
• Requires solid decision-making and problem solving skills
• Requires the ability to establish and maintain effective working relationships and the ability to interact effectively with all levels of personnel and management across technical and business functions across FIS as well as client/partner organizations
• Ability to identify, address and resolve employee related issues

What We Offer You

• Competitive salary, benefits and excellent bonus potential
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment with a dedicated and motivated team
• A broad range of professional education and personal development possibilities
• The chance to work on some of the most challenging, relevant issues in financial services & technology

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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