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Job Description

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the role: As a System Support Analyst, you’ll be working on a cutting edge payments platform and interfacing with client reps providing day to day resolutions to client related issues and enhance their user experience.

About the team: Be a part of a team which is highly motivated and skilled and works day to day on latest technology advancements.

What you will be doing:

• Provides 24 x 7 on-call support for all assigned production-related systems.

• Develops and executes scripts, utilities, and associated test plans. Scripts may modify data that is not updateable via user interface.

• May conduct code-level software analyses to identify root cause of bugs and/or system modifications as needed.

• Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems.

• Analyzes problem, documents, and communicates resolution and conducts follow up. Escalates problems to appropriate teams when necessary.

• Maintaining and upgrading existing systems as required

• Designing new computer systems and frameworks

• Troubleshooting technical issues

• Risk mitigation planning

• Collaborating with Business Analysts, Project Leads, and other teams to resolve issues and ensuring solutions are viable and consistent.

• Creating system guidelines and manuals for the organization

• Running training sessions and workshops on system processes

• Conducting regular reviews of systems and generating reports on efficiencies and improvement areas

• Structuring and prioritizing business requirements and communicating plans with stakeholders for review and approval.

What you will need:

• General knowledge of financial and/or payment solutions technology.

• Expert negotiation and communication skills.

• The ability to establish and maintain effective working relationships at all levels.

• Experience working in Java and Linux based environments

Added bonus if you have:

• Critical thinking ability

• Strong problem-solving capacity

• Project management skills

• Ability to work under pressure and to tight deadlines

• SRE mindset

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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