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Job Description

GENERAL DUTIES & RESPONSIBILITIES
* Formulates and defines system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.
* Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time and form of desired results.
* Includes analysis of business and user needs, documentation of requirements and translation into proper system requirement specifications.
* Influences business partners and service providers regarding priorities, hardware/software selection and/or vendor selection.
* Analyzes marketplace, industry, company, technology trends and best practices, vendor products and services, etc.
* Identifies and documents business strategies, objectives and drivers.
* Analyzes and documents business processes and metrics, and identifies improvement opportunities.
* Calculates/estimates costs and benefits of alternative actions or solutions to establish their viability/ROI.
* Re-engineers processes to deliver greater effectiveness and efficiency.
* Identifies/documents how applications and systems interact to support business processes.
* Assesses, applies and projects the impact of system changes on users and internal and external clients or stakeholders.
* Uses knowledge of systems and industry requirements to develop or modify complex information systems.
* Writes test plans and test cases to ensure changes which are made to the application meet client needs and that application integrity is maintained.
* Conducts a variety of tests such as system, integration, readiness and acceptance tests. Ensures changes made by programmers are correct.
* Conducts tests using client data to be certain client needs will be met.
* Verifies through testing that changes made by programmers to one part of the application do not impact other parts.
* Reports and reviews testing results.
* Trains internal employees or external clients on changes, new systems or new procedures. Conducts one-on-one or classroom training depending upon the size or desire of the audience.
* May mentor, guide, advise and/or check the work of less experienced business systems analysts.
* Considers business implications of the application of technology to the current business environment.
* Other related duties assigned as needed.
EDUCATION REQUIREMENTS
Bachelor's degree in computer science or information systems or the equivalent combination of education, training, or work experience. Master's degree desirable.
GENERAL KNOWLEDGE, SKILLS & ABILITIES
* Knowledge of FIS' products and services
* Knowledge of financial services industry
* Knowledge of end-to-end systems development life cycles, i.e., waterfall, iterative and other modern approaches to software development
* Proficiency in solutions design and requirements definition disciplines leveraging model driven design based tools and techniques including conceptual solution component models, business process models, use cases, etc.
* Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
* Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
* Willingly shares relevant technical and/or industry knowledge and expertise to other resources
* Excellent analytical, decision-making, problem-solving, team, and time management skills
* Ability to persuade and influence others on the best approach to take
* Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
* Is resourceful and proactive in gathering information and sharing ideas
FIS JOB LEVEL DESCRIPTION
Career level role. Moderate skills with high level of proficiency. Develops and implements solutions that require analysis and research. Works on small to large, complex projects that require increased skill in business modeling and requirements definition, multiple products/services, and one or more technical environments. Possesses knowledge in a specific business area. Works on one or more projects as a team member or occasionally as a project lead. May coach junior business system analysts. Works under general supervision with latitude for independent judgment. May consult with senior peers on certain projects. Typically requires four or more years business systems analysis experience.

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Vaccination Requirements

All employees must be fully vaccinated against COVID-19 on or before December 31, 2021. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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