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Description
Our Contact Center is looking for engaged and independent member service professionals to help our members achieve their financial goals.
As a Sales and Service Representative, you will be part of a supportive and dynamic member focused sales team. This Representative works in a fast-paced environment focused on serving our members over the phone with a variety of banking needs, including account inquiries, loan support, and cross-selling products and services to help members.
At First Tech, we place a high priority on setting our employees up for success and continuously re-evaluating the employee experience to ensure a positive work environment.
As a new Contact Center Representative, you will participate in a comprehensive 5-week training and orientation at our Rocklin location lead by our dedicated Call Center Training team.
Our Contact Center leadership team is committed to providing each employee tailored support to meet their individual growth and development.
Here is what you can expect from the job and what you need to be successful :
Job Duties
Essential Skills
Location : Rocklin Corporate Location, Rocklin, CA 95765. The Contact Center team works on-site, but during the COVID pandemic we are adhering to CDC guidelines and taking every precaution to ensure the safety of our employees through social distancing and on-site virtual training.
Schedule : 40 hours per week Monday-Friday; various shifts available starting at 6 : 00am and ending at 6 : 30pm to support a work / life balance
Target Compensation in Rocklin, CA :
Sales and Service Representative I : $20.80-$22.24 per hour quarterly incentive
Benefits options include
Last updated : 2024-05-07
Full Time
Consumer Services
$37k-49k (estimate)
05/08/2024
06/21/2024
addisonave.net
Palo Alto, CA
<25
Consumer Services
The job skills required for Contact center representative include Customer Service, Call Center, Products and Services, Microsoft Office, Computer Systems, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact center representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact center representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Contact center representative positions, which can be used as a reference in future career path planning. As a Contact center representative, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact center representative. You can explore the career advancement for a Contact center representative below and select your interested title to get hiring information.
If you are interested in becoming a Contact Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Representative for your reference.
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Quotes from people on Contact Center Representative job description and responsibilities
Launch outbound calls as appropriate
03/15/2022: Tacoma, WA
Often deal with customers that are confused or unhappy with the services or products they received from certain businesses.
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From enhancing the customer experience to up-selling and cross-selling, call center agents can serve several functions as an extension of customer support or customer service operations.
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Proficiently and professionally responded to customer and sales representatives questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy.
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Should understand situations from a customer's perspective and have a positive attitude toward people, even when dealing with difficult problems.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Representative jobs
Ability to type 30+ WPM
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Require specialized training to meet the unique demands of the job.
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Minimum of one year of customer service experience, call center experience preferred.
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High School Diploma or equivalent with 2+ years Call Center experience or Associates Degree with 1+ year Call Center experience.
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Requires several soft skills.
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Step 3: View the best colleges and universities for Contact Center Representative.