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Adventist Health
Roseville, CA | Full Time
$66k-82k (estimate)
9 Months Ago
Human Resources Contact Center Support Analyst
Adventist Health Roseville, CA
$66k-82k (estimate)
Full Time | Elementary & Secondary Education 9 Months Ago
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Adventist Health is Hiring a Human Resources Contact Center Support Analyst Near Roseville, CA

Adventist Health is ranked #10 in Becker's list of the largest nonprofit hospital systems in the U.S. We are the largest company headquartered and sixth largest employer in Roseville, California. Our corporate headquarters have been located at a desirable location on Douglas Boulevard since 1984. To accommodate our growing services, we are creating a new campus that will not only bring our workforce of nearly 900 people together in one location, but also facilitate a deeper connection with our Roseville neighbors and community.

Job Summary:

Performs specialized human resource-related tasks for employees and managers across the organization. Acts as a point of contact for resolution, escalation, or routing of inquiries (online and phone) about moderately complex topics including personnel data, Human Resources (HR) systems and web tools, benefits, Leaves of Absence, and talent management systems. Accuracy, efficiency, confidentiality and a high degree of customer service are essential. Works increased hours during training and high volume cycles, as necessary.

Job Requirements:

Education and Work Experience:

  • Associate's/Technical Degree or equivalent combination of education/related experience: Preferred
  • Bachelor’s Degree with coursework in human resources: Preferred
  • Four years of HR experience: Preferred

Licenses/Certifications:

  • Professional in Human Resources (PHR), or SHRM Certified Professional (SHRM-CP): Preferred

Essential Functions:

  • Handles escalated inquiries efficiently while capturing pertinent details for documentation. Uses knowledge base and designated resources to accurately resolve inquiries. Solves problems. Refreshes and adds to the knowledge base system. Demonstrates comprehensive understanding of techniques, processes and procedures to perform the job.
  • Researches issues quickly, when not able to immediately resolve using the knowledge base. Resolves, routes, or escalates issues in a timely manner. Applies working knowledge of the techniques, principles, theories and concepts of the discipline, staff, technologies, services, and practices to complete routine and non-routine assignments. Prioritizes daily activities to complete tasks/projects assigned by others. Makes decisions regarding own work, sometimes in ambiguous situations.
  • Provides exceptional customer service, exhibiting strong listening and communication skills. Solves and escalates operational problems and technical issues; modifies existing tools or processes. Works with decisions that have moderate impact on function/family operations.
  • Participates in test cycles, e.g., open enrollment, software updates, knowledge base reviews and refreshes. Works under general supervision.
  • Identifies processes and procedures for improvement opportunities. Serves on teams planning and implementing continuous improvement. Assists with training new Associate Analysts.
  • Performs other job-related duties as assigned.

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations, including, but not limited to, measles, mumps, flu (based on the seasonal availability of the flu vaccine typically during October-March each year), COVID-19 vaccine (required in CA, HI and OR) etc., as a condition of employment, and annually thereafter. Medical and religious exemptions may apply.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Elementary & Secondary Education

SALARY

$66k-82k (estimate)

POST DATE

08/06/2023

EXPIRATION DATE

05/17/2024

WEBSITE

adventisthealth.org

HEADQUARTERS

ROSEVILLE, CA

SIZE

1,000 - 3,000

FOUNDED

2019

CEO

JAMES E PEDERSEN

REVENUE

$200M - $500M

INDUSTRY

Elementary & Secondary Education

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About Adventist Health

Feather River Outpatient Ctr is an executive office company based out of 6283 Clark Rd # 4, Paradise, California, United States.

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