Job Title: Veterinary Receptionist

Job Overview:

As a Veterinary Receptionist, you will be the first point of contact for clients visiting or contacting the veterinary clinic. You will be responsible for providing excellent customer service, managing administrative tasks, and ensuring the smooth operation of the front desk area. This role requires strong communication skills, attention to detail, and a passion for animal care.

Key Responsibilities:

1. Client Interaction: Greet clients warmly, answer phone calls, and respond to emails promptly and professionally. Schedule appointments, handle inquiries about services, and provide general information about the clinic.

2. Patient Check-in and Check-out: Collect patient information accurately, including medical history and insurance details. Assist clients with filling out necessary forms. Check patients in for appointments and process payments upon checkout.

3. Appointment Management: Coordinate appointment schedules for veterinarians and manage any changes or cancellations. Ensure that appointment slots are utilized efficiently to minimize wait times for clients and optimize clinic productivity.

4. Administrative Support: Maintain organized electronic and physical filing systems for patient records, invoices, and other administrative documents. Assist with billing tasks, insurance claims, and processing payments.

5. Client Education: Provide basic information about pet care, vaccinations, and preventive treatments. Distribute educational materials and resources to clients as needed.

6. Supply Management: Monitor inventory levels of office supplies, pet care products, and pharmaceuticals. Place orders for supplies and ensure that stock is replenished in a timely manner.

7. Facility Maintenance: Keep the reception area, waiting room, and front desk clean and organized. Coordinate with the cleaning staff to ensure that the clinic maintains a professional appearance at all times.

8. Collaboration: Work closely with veterinary staff, including veterinarians and veterinary technicians, to ensure seamless communication and coordination of patient care. Relay important information between clients and medical personnel.

Qualifications:

• High school diploma or equivalent required; additional education or training in office administration or veterinary science is a plus.
• Prior experience in customer service, reception, or administrative roles preferred.
• Strong interpersonal skills with the ability to communicate effectively with clients and colleagues.
• Proficiency in basic computer skills, including email, word processing, and electronic medical records systems.
• Knowledge of veterinary terminology, procedures, and medications is advantageous.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Compassion for animals and their owners, with a dedication to providing exceptional customer service.
• Cash Register

Working Conditions:

• The role primarily involves working in an indoor office environment.
• May require occasional lifting of supplies or assisting with handling animals.
• Flexible scheduling may be necessary to accommodate clinic hours, including evenings, weekends, and holidays.

The role of a Veterinary Receptionist is crucial in ensuring that clients receive high-quality service and that the veterinary clinic operates smoothly. By managing administrative tasks, providing excellent customer service, and supporting the veterinary team, the Veterinary Receptionist plays a vital role in promoting the health and well-being of animals and their owners.

Job Type: Part-time

Pay: $18.00 - $19.00 per hour

Expected hours: 32.00 per week

Benefits:

• Health insurance

Schedule:

• 8 hour shift
• Day shift
• Every weekend

Experience:

• Customer Services: 1 year (Required)
• Receptionist: 1 year (Required)
• Animal handling: 1 year (Required)
• Animal care: 1 year (Required)
• Veterinary clinic: 1 year (Required)

Ability to Relocate:

• Huntington Station, NY: Relocate before starting work (Required)

Work Location: In person