3 IT Help Desk Technician Jobs in Fort Smith, AR
First National Bank of Fort Smith is Hiring an IT Help Desk Technician Near Fort Smith, AR
IT Help Desk Technician
Job DescriptionPosition Summary: At a central help desk, receives calls from FI team members concerning problems with a variety of computer software, hardware, network, etc.
Essential Functions:
- Field and when possible troubleshoot all user inquiries relating to software, hardware, & network operations and problems of all IT equipment.
- Completes necessary paperwork and appropriate tracking-related activities to notify proper personnel of problems. Identify problems that are continuous and let IT Manager know.
- Assist in ongoing training of FI team on specific software and hardware applications.
- Communicate complex advice and give guidance or training to technical and nontechnical users in a clear non-technical manner. To encourage users to adopt best IT practice on the use of IT equipment and integrity of data.
- To plan, manage and prioritize own workload. To respond to changing work priorities on a daily basis, as directed by the IT Manager.
- To work as a member of the IT Support Staff, in accordance with standard procedures.
- To maintain the integrity and confidentiality of sensitive data when carrying out any work on IT equipment, ensuring that data is securely stored on file servers or other media to ensure that the data is not accessible by unauthorized personnel.
- To install IT equipment in accordance with bank policies.
- To ensure that new installations are tested against the installation checklist and that the user is satisfied before leaving the site.
- To assist with the disposal of redundant equipment by collecting, transporting, labelling and logging equipment to be disposed of.
- To work with the IT Team on specific tasks or projects as and when requested.
- To work on and be responsible for specific IT projects, which will require the planning and organization of complex tasks as required.
- Other duties as assigned.
Position Qualifications:
Competency Statement(s)
- Tactful - Ability to show consideration for and maintain good relations with others
- Customer Oriented - Ability to take care of the team members’ needs while following company procedures
- Accountability - Ability to accept responsibility and account for his/her actions
- Accuracy - Ability to perform work accurately and thoroughly
- Detail Oriented - Ability to pay attention to the minute details of a project or task
- Loyal - The trait of feeling a duty to the employer
- Organized - Possessing the trait of being organized or following a systematic method of performing a task
- Reliability - The trait of being dependable and trustworthy
- Demonstrates a team player mentality
Education & Experience :
- High School Graduate or General Education Degree (GED)
- Extensive familiarity with FI’s computer and operating system requirements
- One to two years of experience in IT related field preferred OR in IT related degree plan.
Other Requirements:
PHYSICAL DEMANDS
Physical Demands
Lift/Carry
Stand
O (Occasionally)
Walk
O (Occasionally)
Sit
C (Constantly)
Handling / Fingering
C (Constantly)
Reach Outward
O (Occasionally)
Reach Above Shoulder
O (Occasionally)
Climb
N (Not Applicable)
Crawl
O (Occasionally)
Squat or Kneel
O (Occasionally)
Bend
O (Occasionally)
10 lbs or less
O (Occasionally)
11-20 lbs
N (Not Applicable)
21-50 lbs
N (Not Applicable)
51-100 lbs
N (Not Applicable)
Over 100 lbs
N (Not Applicable)
Push/Pull
12 lbs or less
O (Occasionally)
13-25 lbs
N (Not Applicable)
26-40 lbs
N (Not Applicable)
41-100 lbs
N (Not Applicable)
N (Not Applicable)
Activity is not applicable to this occupation.
O (Occasionally)
Occupation requires this activity up to 33% of the time (0 - 2.5 hrs/day)
F (Frequently)
Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs/day)
C (Constantly)
Occupation requires this activity more than 66% of the time (5.5 hrs/day)
WORK ENVIRONMENT:An office environment in a controlled atmosphere building.Basic Qualifications
- High School Graduate or General Education Degree (GED)
- Extensive familiarity with FI’s computer and operating system requirements
- One to two years of experience in IT related field preferred OR in IT related degree plan.
Job Summary
Full Time
Banking
$43k-54k (estimate)
05/11/2024
07/09/2024
fnbfs.com
FORT SMITH, AR
200 - 500
1872
SAMUEL T SICARD
$50M - $200M
Banking
Related Companies
About First National Bank of Fort Smith
History Founded more than 140 years ago, The First National Bank of Fort Smith is the oldest national bank in the state of Arkansas. The bank was organized February 29, 1872, as "The National Bank of Western Arkansas." In 1888, the name was changed to The First National Bank of Fort Smith. After three decades of steady growth, the landmark eight story white brick First National Building on the corner of Sixth and Garrison was constructed. Under the leadership of past and current presidents, the bank has grown to be one of the largest in Fort Smith and one of the largest in the state. Mission O...ur mission is to be the leading financial service provider in Western Arkansas, Northwest Arkansas, and Eastern Oklahoma by providing exceptional customer services, and offering financial products and expertise that will meet the needs of our customers. Services First National Bank of Fort Smith offers a wide variety of personal services. Our wide range of personal checking, savings, CDs, loans and other services are designed to meet your current and future needs. Whether you're opening a savings account for your new born child or preparing for retirement, we have a variety of services suitable for your banking needs. We also offer a wide variety of commercial services to help your business thrive and prosper. Whatever your goals are for your business, we are here to help you succeed. Our Commitment Continues to Serve the River Valley and Northwest Arkansas with 26 Locations at 31 ATMs.
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The job skills required for IT Help Desk Technician include Help Desk, IT Support, Operating System, Installation, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Help Desk Technician. Select any job title you are interested in and start to search job requirements.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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