What You'll Do

• Provides HR partnership, for both strategic and tactical initiatives, day to day HR support and execution of strategies for assigned client groups.
• Provides influence and guidance to client groups through developing partnerships to support achieving business objectives within the assigned client population.
• Partner with the business to effectively handle all employee relations issues in assigned business groups by applying HR best practices for performance management and mitigating potential risk
• Partners with other HR specialty functions acting as a point of contact and liaison with clients to deliver full HR services.
• Conducts initial review of promotions/salary changes, partnering with compensation to make recommendations.
• Oversees and directs the rollout/ implementation of business and company-wide initiatives, including communication, learning materials and training; facilitates workshop and training.
• Handles implementation of restructuring events including associated change management
• Manages employee engagement and community outreach
• Identifies business needs, gaps and readiness and collaborates with functional HR on talent development, program consultation and design

What You'll Bring

• Bachelor's degree or equivalent
• Must have at least 4 years of progressive HR experience supporting an assigned business group with experience and expertise in employee relations, conducting investigations and effectively interacting with business leaders and managers.
• Experience working as a team to manage and drive large scale strategic projects and initiatives, and collaborating with HR functional groups.
• Outstanding verbal and communication skills, with poise and confidence to interact with all levels of management.
• Motivated self-starter, confident, and able to navigate through change.
• Ability to manage high volumes of work, execute flawlessly, and understand HR processes.
• Strong team player, internally with HR team and with the business.
• Work effectively with key stakeholders to develop plans, establish clear project goals and accountabilities
• Work within a diverse and often ambiguous work environment while exhibiting adaptability and flexibility in response to business decisions and initiatives; applying good judgment; ability to shift priorities and rapid change; recovers quickly from setbacks.
• Facilitates the discussions and resolution of different viewpoints, promotes teamwork, works for best solution rather than own solution; expresses disagreement tactfully and sensitively. Builds trusting and collaborative relationships with business leaders and HR team.

Preferred

• Master's degree
• PHR or other professional designation
• Previous Call Center experience

Salary Range

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