36 Service Manager Jobs in Covington, KY
Firestone Complete Auto Care is Hiring a Service Manager Near Covington, KY
- Manages all automotive service functions by overseeing continuous flow production through the proper implementation of the Integrated Store Operating System.
- Manages parts inventory and outside purchases, including assisting in maintaining stock inventory levels to minimize outside purchases.
- Manages the return of unused parts to vendors, including following up on credits, invoicing, etc.
- Reviews shop area, equipment and teammates for compliance with company safety procedure.
- Is familiar with basic OSHA laws.
- Responsible for control of store assets in service department area - ensures all equipment is in safe operating condition and that service area is clean and hazard free.
- Is responsible for shop safety including, but not limited to, use of and maintenance of safety equipment, i.e. glasses, eye wash stations, first aid kits, etc.
- Oversees Customer Service Delivery System (CSDS) and Quality Assurance Program in the Service Department.
- As needed, helps to unload merchandise shipments, changes and balances tires in the service department, constructs store displays, and performs other physical duties that are necessary to meet customer relationship requirements.
- Enforces wheel torqueing by all personnel.
- Ensures that proper vehicle inspections are being conducted.
- Conducts intermittent reviews of Service Teammate inspection & service quality with a goal of eliminating documentation errors and missed add on sales opportunities.
- Service Managers are the last line of defense for inspection quality and are expected to catch any missed estimating opportunities.
- Directly and indirectly selects service department teammates.
- Interviews prospective vehicle service teammates, determining qualifications for open positions and assists Store Manager on final employment decisions.
- Supervises the work of technicians and service personnel, planning and scheduling their duties, assigning special work duties, following up on completion of assignments.
- Ensures that the service department is staffed at the optimum level of number and quality of teammates.
- Creates a highly motivated team environment/climate.
- Is responsible for service teammate area organization and professionalism to provide both a positive teammate and customer experience. This includes teammate changing areas, stock room, restroom and break areas.
- Develops technicians at every level. Specifically grows lower-level technicians by putting them with the right person to shadow, teaching processes/procedures, and ensuring safety so they can develop into a higher-level technician.
- Develops, instructs, and educates teammates in product, position, and selling areas which are appropriate through on-the-job training and BSRO Education or external educational programs, like ASE.
- Maintains ultimate performance standards and holds vehicle service teammates accountable through performance appraisals.
- Directly handles customers in areas of sales, service, complaints, adjustments, etc., including greeting and handling customers to conclusion in store and over telephone.
- Handles customer complaints and tire adjustments.
- Develops customer loyalty and retention through relationship selling.
- Grows profit through service or tire recommendations as needed by the customer, including alignments, flushes, scheduled maintenance services, etc.
- Keeps current on special event promotions for suggestive selling.
- Meets or exceeds customer's service expectations.
- Assists with the BOSS in more complex repair estimates.
- Solicits and promotes customer use of CFNA Credit Card as frequently as possible.
- Opens and/or closes the store as required and directed, which includes cash control and asset protection.
- Attends all store, area, and special meetings as required by store or area management.
- Practices courtesy, honesty, and good judgment with all customers and store teammates.
- As needed, helps to unload merchandise shipments, changes and balances tires in the service department, constructs store displays, and performs other physical duties that are necessary to meet customer relationship requirements.
- Other duties and tasks as assigned by store or area manager.
- 2-year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate.
- Sales floor counters are between (39in. & 44in.).
- Paperwork and printers are between (18in. & 39in.).
- Operate computer to look up parts and materials as well as invoice customers.
- Work directly with customers throughout the day.
- Retail locations can see between 15 and 55 customers per day depending on the location.
- Daily duties involve management of a 3 to 25-bay retail automotive service store. Stores are open 7 days per week, 77 to 91 hours, and constant adjustments in staffing levels are required to handle the fluctuating sales/work flow.
- Coaches, leads, and motivates 6 to 21 teammates.
- Constantly move about the store sales floor with customers, the stock room which is usually at least two stories, the outside concourse to meet and greet customers in their cars, and the car service department where the bulk of the daily business takes place.
- Perform computer work for ordering and receiving products.
- Make calls to outside suppliers for parts and equipment as needed.
- May travel to meeting locations.
- May setup and take down outside tire rack requiring (45 lbs.) of force to push down on jack to lift rack and (30 to 65 lbs.) to push/pull rack in and out of the store.
- May stack tires outside store for displays between (1in. & 72in.).
- Store displays are between (1in. & 75in.).
- Tires can weigh between (11 lbs. & 72 lbs.) with the average at (27 to 35 lbs.).
- Setup and take down signs outside the store as needed.
- Spray tires with black paint prior to putting on display to cover manufacturing lines.
- Use a dry mop or broom if needed to keep the floor clean.
- Stock paper products and soap in the restrooms.
- Use rags or paper towels and spray bottles to keep displays, counters, and other areas clean.
- All cleaning supplies and paper products weigh less then (5 lbs.).
- Tire deliveries contain between 90 & 400 tires 1 time per week depending on the retail location.
- Storage racks are between (4in. & 106in.).
- Depending on the retail location, tires can be stored in the following manner.
- Stack tires on carts between (1in. & 72in.) to take to storage. Then place in storage racks.
- Roll tires to storage and place in storage racks.
- Roll tires to storage and place on a conveyor between (18in. & 43in.) then into racks.
- Roll tires to storage and place into stacks.
- Tires weigh between (11 lbs. & 72 lbs.).
- Majority of tires weight between (27 lbs. & 35 lbs.).
- Tire deliveries contain between 90 & 400 tires 1 time per week depending on the retail location.
- Storage racks are between (4in. & 106in.).
- Depending on the retail location, tires can be stored in the following manner.
- Stack tires on carts between (1in. & 72in.) to take to storage. Then place in storage racks.
- Roll tires to storage and place in storage racks.
- Roll tires to storage and place on a conveyor between (18in. & 43in.) then into racks.
- Roll tires to storage and place into stacks.
- Tires weigh between (11 lbs. & 72 lbs.).
- Majority of tires weight between (27 lbs. & 35 lbs.).
- Supplies are between (5in. & 112in.) with ladders and step ladders available depending on the store.
- Supplies weigh between (1 & 42 lbs.).
- Pulling out floor jack arms from under the vehicle requires (3 to 20 lbs.) of force.
- Adjusting arm length requires (3 to 22 lbs.) of force.
- Maneuvering rack arms from the sides of the vehicles requires (3 to 22 lbs.) of force and are typically moved with feet.
- Daily duties involve management of a 3 - 25 bay retail automotive service department portion of BSRO store.
- Stores are open seven days per week.
- 75-91 hours and constant adjustments in service staffing levels are required to match the sales/work flow.
- Cold work environment in the winter with cold cement floors.
- Hot work environment in the summer.
- Need for continual implementation/maintaining of all Loss Prevention and environmental policies with knowledge, skill and good judgment.
- High School Diploma or equivalent
- 4 years of auto service technical experience
- 1 year of service manager or service writer experience
- Problem solving - customer complaints
- Aptitude to manage inventory, scheduling, equipment maintenance, etc.
- Capacity to lead and coach others
- Teammate and customer/communication skills
- Ability to recruit and select technicians and general service teammates successfully according to store requirements
- Willingness to continue education and remain current in automotive repair issues
- Must have completed all of the current and required BSRO store education courses & modules required for this position.
- Must have valid automotive driver's license at all times in order to test drive customer's vehicles
- Regular
- Full time
Job Summary
Full Time
Consumer Services
$77k-114k (estimate)
02/05/2024
04/30/2024
firestonecompleteautocare.com
PHOENIX, AZ
1,000 - 3,000
1989
GERALD FLETCHER
$10M - $50M
Consumer Services
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The job skills required for Service Manager include Customer Service, Problem Solving, Scheduling, Customer Relationship, Automotive Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Manager job description and responsibilities
A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.
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The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.
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The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.
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Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.
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Responsible for understanding each customer's expectations and delivering services as needed.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Manager jobs
Employers require that a viable candidate for a service manager position possess excellent computer skills.
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A few years of experience from a service oriented role, preferably with focus on customer experience and account management.
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Experienced leader with proven record providing exceptional customer service operations.
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Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.
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The service manager must also be able to work under stress besides handle stress.
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Step 3: View the best colleges and universities for Service Manager.
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