Position Type: Full-time, Salary

Location: In Office; Auburn, WA

Wage Scale: $67,728.00-$85,000.00

Benefits: Full-time Regular Employees (and their families) can enroll in medical, dental, vision, basic life insurance, and 401K. Employees will also accrue 80 hours of vacation per year for the first 9 years and eight paid holidays throughout the calendar year

Responsibilities:

• Manage, supervise, support and provide training and development of Customer Service Reps
• Ensure department maintains a positive impact on customers and is achieving set goals
• Prepares, reviews and analyzes various customer service reports on a regular basis
• Provides consultations/guidance for escalated customers
• Maintain and oversee office including, but not limited to scheduling maintenance for building and office equipment, maintaining break area and other areas
• Accurately process orders, application forms and requests into systems
• Back-up for customer service team and receptionist
• Other duties maybe assigned
• Abides by all safety rules set forth by company and governmental regulatory agencies and ensures that hazardous conditions are reported and corrected

Requirements:

• Minimum three-years management experience preferably in the construction or building materials industry.

• Must be able to operate a personal computer and other various standard office equipment
• Hands on experience with SAP is highly preferred but not required
• Ability to multi-task in a fast paced environment
• Excellent customer service skills with an ability to develop strong relationships with locations and customers

Why get your Career started with Fireside?

With locations in both Oregon and Washington Fireside is the Northwest premier provider of fireplace hearth products and garage doors, specializing in the service and installation of quality fireplaces, garage doors, BBQ, fire-pits and more. We are a growing company that has been in business over 30 years. We pride ourselves in employee training and encourage employee growth within the company.

Fireside is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law.