Description

 The Assistant Manager is responsible for managing the day-to-day operations of our Houston facility serving Bush Intercontinental Airport (IAH). Core responsibilities include performance management and guest satisfaction while ensuring that the facility meets financial and operating goals.

The Assistant Manager will report directly to the Houston IAH Operations Manager.

Essential Job Functions

This list is not all-inclusive and should only be used as an overview of all actual responsibilities.

• Above all else, provide superior service and facilities that ensure guest satisfaction and align with Fine Airport Parking standards.
• Assist the OM in selecting, training, evaluating, leading, motivating, coaching, and disciplining all employees, supervisors, and managers within the location.
• Help control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.
• Observe the physical condition of facilities and fleet in the location and assist the OM in making recommendations for corrections and improvements as needed.
• Assist the OM in maintaining strict operational guidelines consistent with State, Local, and Fine Airport Parking requirements.
• Work efficiently while maintaining a harmonious relationship with employees at all levels of the organization.
• Successfully handling all customer service issues that may arise.
• Performs additional duties as assigned by the OM.
• Collaborates with the OM and Executive Team to develop growth plans for the organization.

Qualifications & Experience

• Viable candidates must have a minimum of 5 (five) years of management experience in developing and leading teams in a high-volume customer-focused environment.
• A proven track record of customer satisfaction and revenue growth is preferred.
• Knowledge of POS systems and Microsoft Office is required. NetPark knowledge is preferred.
• The ability to establish a rapport quickly and positively is required.
• Excellent communication (verbal/written) and interpersonal skills.
• Ability to work a varied and flexible schedule.
• Ability to prioritize tasks and effectively delegate.
• Strong analytical and problem-solving skills
• Thorough understanding of industry market developments.
• Excellent organizational skills and attention to detail.
• Must have excellent customer service skills.

Benefits to Expect

• Market-leading pay and benefits (Medical, Dental, Vision).
• 401(k) Retirement Plan.
• Career growth opportunities. You grow as we grow!
• Be yourself and become a member of a work family that cares about you and invests in your development.
• Employee engagement at all levels, where your thoughts and ideas are not only heard but actioned.
• Master your craft here and abroad! Seasonal “Task Force” opportunities are available at our other facilities across the country.
• Paid holidays, vacation, and sick days.

Physical Demands and Work Environment

• The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
• While performing the duties of this job, the employee is regularly required to see, talk, or hear. The employee frequently is required to sit, walk, and stand. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, and the ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
• While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The noise level in the work environment is usually moderate.