BASIC SUMMARY:

Fiddler’s Creek is an award-winning, private, master-planned community featuring exceptional luxury residences in a beautiful tropical setting. The Club & Spa at Fiddler’s Creek is seeking an experienced Hospitality executive to serve as Club Manager, Foundation Operations to oversee all aspects of club operations and activities. The Club Manager, Foundation Operations is responsible for providing day-to-day management, direction, leadership, and communication for the following departments: Safety, Membership, Activities & Events and Wellness & Tennis. The Club Manager will also be responsible for Food & Beverage under the direction of our Managing Director, Culinary Operations. The Club Manager, Foundation Operations must create an inspiring culture of service excellence, personalized member engagement, and satisfaction. Also, guest services must be elevated to meet or exceed standards for a luxury facility by focusing on guest satisfaction and product quality. The Club Manager, Foundation Operations must champion efforts to continuously improve guest satisfaction and performance by raising operational effectiveness, standards, and staff performance. The position also requires a strong working relationship with the Board of Directors, Developer, the Director of Culinary Operations, the Property Manager, and the Home/Unit Owners of the Community Association.

POSITION RESPONSIBILITIES:

• Coordinate with the Board of Directors for the Community to develop a strategy for successful operations of the community’s Club & Spa and Clubhouse.
• Possess a hands-on and strategic approach to leadership with an ownership mentality and entrepreneurial flair.
• Oversee and coordinate the running, planning, organizing, training, and leadership necessary to achieve objectives in sales, costs, guest service, and satisfaction.
• Effectively delegate jobs and responsibilities to department managers and oversee all operations.
• Communicate clearly and often with the Club & Spa team members, by convening and presiding over meetings with department managers, as well as conducting regular full staff meetings.
• Develop operating policies and procedures and direct the work of all department managers.
• Build an effective and stable team by upgrading staffing, service, and maintenance operations.
• Ensures the highest standards for sports/recreation, entertainment and services and amenities.
• Develops ongoing dialogue and rapport with members through recognition, communication, and follow-through.
• Serves as liaison between all Club & Spa staff and the Executive Team.
• Deals with handling association business, action items, and homeowner requests received by telephone, in person, in writing, or via email.
• Attending all Fiddler’s Creek Foundation (“Foundation”) advisory meetings, CDD meetings and Foundation board meetings, as well as attending community events as needed.
• As required, prepares, and provides periodic management reports to the Board of Directors, as well as appropriate materials needed by the Board members prior to Board meetings.
• Maintain strong customer service: courteous and timely response to answers calls and emails.
• Must be able to oversee the development, implementation, and execution of core company best practices as well as critical KPIs.
• Communicate with the Executive Team to ensure the effective running of the business as well as customer satisfaction, including trends, changing circumstances and unexpected occurrences that could result in making changes to the strategic plan.
• Provides advice and recommendations to the Executive Team about alterations, maintenance, materials, supplies, equipment, and services not provided in approved plans or budgets.
• Prepares professional presentations of reports, action plans, budgets, bid analysis, etc.
• Monitors long- and short-term objectives and financial reports and, in consultation with the Accounting department and prepares a financial plan for the club.
• Reviews and monitor expenditures to generate maximum financial performance for the operation. This includes responsibility for generation of revenue and effective cost controls.
• Monitors monthly budget and other financial statements; takes effective corrective action as required; prepares and makes financial reports to the board of directors in conjunction with the Accounting Department.
• Conduct him or herself with a high degree of professionalism, ethics, and thoughtfulness. Engage in strategic as well as tactical initiatives as needed.
• Help prepare the annual budget and work with The Board of Directors to develop a viable and financially responsible final proposed budget.
• Coordinate with professionals such as attorneys, accountants, etc as needed and upon request.

EDUCATION/EXPEREINCE/OTHER REQUIREMENTS

• Bachelor’s degree from a four-year college or university; Hospitality Management major preferred
• Maintains membership with the Club Managers Association of America (CMAA) and other professional associations. Keeps apprised of current information and developments in luxury private club sector to enhance his or her value and quality of services to the members.
• Substantial hotel resort, private club or hospitality industry experience with management and supervisory experience and progressive professional advancement.
• Well-groomed, highly personable, and professional with outstanding communication and interpersonal skills. Should have the ability to build relationships (internal/external) as well as be highly organized, efficient, and meticulous.
• Experience as a Clubhouse Manager or Assistant General Manager preferred and/or minimum of 10-15 years of management experience within Hospitality preferred.
• Certified Club Manager (CCM) designation or in current pursuit of this designation, desirable
• Demonstrates expertise in world-class business processes known for driving improved operational efficiencies, decreasing employee turnover, reducing cost while increasing bottom-line results.
• An individual who is highly motivated, customer-focused, and performance-driven
• Proficiency and working knowledge of Microsoft Office
• Public speaking at meetings and events.

PHYSICAL DEMANDS – ABILITY TO:

• Grasp, lift, push/pull, carry or transport up to 15 lbs.
• Reach with hands and arms, bend stoop, kneel, crouch or crawl.
• Sit, stand, and walk for length of scheduled shift.
• Express and exchange ideas by means of the spoken word accurately, loudly and quickly.
• Perceive the nature of sounds at a normal speaking level and make fine discriminations in sound.
• Have visual acuity to determine accuracy, neatness and thoroughness of the work assigned.
• The noise level in the work environment is usually moderate.