About Feedonomics

Have you ever wondered how companies list their products on Amazon? Or how Google knows which products are in stock in a store near you? How about how your order gets to your door when you buy from a 3rd party merchant on Amazon? That’s where Feedonomics comes in!

As a leading product feed management platform, Feedonomics partners with agencies, brands, and retailers to optimize and list their products on the top ecommerce shopping destinations around the world. 

Here at Feedonomics we “eat our own dog food”, meaning that in addition to our merchant and agency users, Feedonomics has over a hundred analysts using our platform to service some of the largest merchants in the world like Walmart and Target. This makes sure that we are building the right product and iterating constantly. 

Since its inception in 2014, Feedonomics has developed an incredible reputation for our full-service approach to feed management, our inclusive culture, and our industry-leading technology. With principles that go beyond optics, Feedonomics looks to deliver the same people-first strategy internally as we do externally.

The Role

As the Technology Experience Manager, you will help shape the end-user technology experience at BigCommerce from onboarding on. You will work with key stakeholders at Feedonomics to understand their technology needs and collaborate with them to implement the best solution.You will be in charge of backend systems, including but not limited to, implementing updates, security and compliance changes and adjusting existing protocols and settings to meet team and security demands. You will lead multiple projects to enhance security, compliance and overall user experience, while working with the IT team and all related stakeholders to roll out implementations. You will also serve as a point of contact to assist IT team members with complex issues and escalations. 

The Responsibilities

• Work closely with and manage all backend technology systems including Azure, Azure AD (Intune), Google Workspace, Jamf, Okta, GAM etc. 
• Manage Feedonomics technology vendors/contractors relationships
• Meet with key stakeholders to understand their technology needs and assist Senior leaders in developing backend system strategies to meet their IT goals 
• Training end users on how to use new technologies and experiences
• Manage multiple projects at once
• Procurement of hardware based on refresh schedule and new hire onboarding forecasts
• Procurement of Software and management of renewals as they come up
• Work closely with the IT Helpdesk team as an escalation point for non standard issues and requests 

The Requirements

Nice to Have

• Experience with supporting call centers
• Microsoft Certifications
• Vmware Certifications
• Okta management experience 
• GCP experience
• Azure AD management experience
• Google Workspace management experience

What's in it for you?

• Remote work set-up
• Competitive pay
• Unlimited PTO for salaried positions and up to three weeks for hourly employees
• Medical, dental, vision (VSP) insurance, HSA, FSA, life insurance, and more
• Monthly half-day Fridays (yes, really!)
• 401K retirement plans
• Family benefits, such as parental leave, transition benefit for new parents, newborn sick leave, adoption assistance, pet insurance and more
• Internal Feedonomics skill certifications
• Virtual and in-person team events
• FeedoFUNds, a dedicated budget to foster and build relationships across the company for team events
• Employee Resource Groups (ERG)
• Referral bonus program