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Description
This position is located in Evanston, Illinois.
The Bilingual Customer Service Associate is the first point of contact for the public and conducts front-desk operations in a welcoming, inclusive, respectful, and efficient manner. The Associate greets all callers, visitors, program participants, and staff; answers questions accurately; maintains a safe and clean lobby; conducts point-of-sale transactions and assists participants with program registrations; opens and processes mail and deliveries; and directs all inquiries appropriately.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Front Desk Operations (50%)
Registrations, Donations, and Point of Sale (POS) (45%)
ADDITIONAL DUTIES (5%)
An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.
Requirements
MINIMUM QUALIFICATIONS
Education: High school diploma or equivalent
Experience and/or Training: At least 1 year of reception, customer service, or retail sales experience
Language: Fluent in conversational Spanish with intermediate reading and writing proficiency
Licenses/Certificates: First Aid/CPR within 6 months of employment
Technology/Equipment: Intermediate proficiency in Microsoft Office Suite
PREFERRED QUALIFICATIONS
Experience and/or Training:
Technology/Equipment:
PHYSICAL AND MENTAL DEMANDS
Intermittent (less than 15%), Occasional (15-45%), Frequent (50-75%), and Continuous (over 75%).
The mental and physical requirements described here represent those that must be met by an individual to successfully perform the essential functions of this position.
WORKING ENVIRONMENT
The work environment characteristics described here represent those an individual encounters while performing the essential functions of this position.
*Note: YWCA is committed to pay range transparency. Candidates are offered compensation based on how their qualifications meet those of the position.
PM22
Full Time
Civic & Environmental Advocacy
$43k-53k (estimate)
11/16/2023
05/27/2024
https://www.ywca-ens.org
Washington, D.C., District of Columbia
100 - 200
Julia Lawson
$5M - $10M
Civic & Environmental Advocacy
YWCA USA is the American unit of The YWCA, a Swiss non-profit organization that advocates for young women's leadership, peace, justice, human rights, and sustainable development.
The job skills required for Bilingual Customer Service Associate include Customer Service, Microsoft Office, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a Bilingual Customer Service Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Bilingual Customer Service Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Bilingual Customer Service Associate positions, which can be used as a reference in future career path planning. As a Bilingual Customer Service Associate, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Bilingual Customer Service Associate. You can explore the career advancement for a Bilingual Customer Service Associate below and select your interested title to get hiring information.