Job Summary: Under moderate supervision, supports the manager in the daily operations of the branch office. Performs branch collection activities and assists with loan and payment processing.

Job Duties and Responsibilities:

 Provides excellent customer and dealer service

 Performs collection activities on delinquent accounts

 Performs Skip Tracking and other locate activities

 Assist in Repossession Management

 Assists in completing and maintaining insurance claims, filing, and record-keeping systems

 Performs welcome calls

 Acts as back up to Administrative Assistant to receive loan payments, post payments to customer accounts, maintain cash drawer accuracy and security, prepare and submit office bank deposits and checkbook transactions, funds loans, verification of insurance and employment

 Solicits, prepares, and processes personal loan applications and renewals, in applicable states

 Closes approved personal loans, in applicable states

 Prompt and regular attendance is required

Job Requirements:

 Maintain valid state driver’s license, insurance, and reliable transportation to use for work

 Ability to work evenings on occasion/when needed and Saturdays on occasion/when needed

 Computer literate

 Strong communication skills