Company Overview

Federal Package is a leading beauty manufacturing company, producing products for iconic brands from the largest CPG companies in the world to direct to consumer startups. We enable brands to “make it yours” by offering both stock and custom formulations to help their customers look, feel, and be their true selves. For more than 40 years, our extensive capabilities and dedication to quality products and services, has made us the go-to source for all aspects of contract manufacturing including research and development; formulation; blending and filling; decorating and labeling; and health and beauty containers.

Candidate BackgroundWe’re looking for individuals with experience in key or national account manager roles within a CPG (consumer packaged goods) company. This individual should have a strong background in managing projects, customer service and business relationships. The ideal candidate will be a driven, detailed oriented, enthusiastic person who will help support the existing and current brands.

Job Summary  The Key Account Manager is responsible for analyzing, forecasting, coordinating and driving all sales order processes start to finish, starting with creation of product briefs to ensuring timely delivery of product to clients. The role entails cultivating and maintaining excellent business relationships with internal and external customers, while identifying issues, analyzing information, and developing conceptual solutions to complex challenges. The Key Account Manager will maintain an in-depth knowledge of business objectives, category, retail dynamics, competitors, market trends and consumers. 

Duties and Responsibilities

Project Management

• Define the scope of the client project in collaboration with manager and other internal stakeholders
• Create a detail plan which identifies and sequences the activities needed to successfully complete the project
• Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project
• Ensure that all project related personnel receive an appropriate orientation as to scope and deliverables of the project
• Become the sales administration and customer service lead for ERP/CR

Customer Service

• Establish and maintain relationship with assigned clients
• Effectively communicate and collaborate with internal personnel regarding pricing, order entry, item and BOM setup including any adjustments
• Maintain high level of personalized customer service while setting customer/client expectations
• Responsibility for answering customer queries and complaints and dealing with them effectively
• Regular liaison with internal departments and external customers to ensure that support is as required/expected
• Communicate appropriate project information with internal departments, sales staff and clients to ensure timely delivery of projects

Data Analysis and Process Improvement 

• Assess and improve the sales order and customer service processes.
• Analyze and report on sales order trends, daily and monthly reporting.
• Analyze syndicated data to produce action plans and suggestions for sales opportunities.
• Utilizes all Sales and Marketing data as well as syndicated data such as IRI and Consumer Research to achieve brand strategies as it relates to pricing, promotion and distribution.

Skills and Proficiencies

• High drive/motivation with the ability to adapt to changing requirements required
• Able to interact with all levels of management effectively.
• Excellent written, verbal and interpersonal communication skills
• Exceptional and professional customer service skills with strong sense of ownership
• Strong experience analyzing sales data and problem-solving skills
• Able to manage multiple projects and able to refocus priorities as the business dictates 
• Team player, but can excel independently in a fast-paced environment
• Acute attention to detail and high level of organization and accuracy
• Ability to work under pressure with no supervision to meet tight deadlines
• People management skills (evidence of directing and supporting people in an indirect environment)
• Adapt quickly to changing policies and procedures
• Proficient with Microsoft Office, specifically Excel

Education And Experience

• Bachelor’s Degree in Project Management, Business Administration or Communications
• 1-3 years of experience in Sales/Customer Service environment
• 2 years of experience in Project Coordination