65 Customer Support Specialist Jobs in Las Vegas, NV
FDM4 America, Inc. is Hiring a Customer Support Specialist Near Las Vegas, NV
What will you do as a Customer Support Specialist?
- Respond to and manage support tickets
- Troubleshoot software and identify root causes of software issues
- Address and find solutions for customer product issues
- Define and provide scope to custom software change requests on behalf of clients
- Train customers on using FDM4 Software aligned to their unique needs
Qualifications
- Customer Support experience (or other relevant experience)
- Ability to communicate effectively (verbal, written, and listening)
- Train and present concepts with confidence
- Aptitude for problem solving
- Proficiency in using (or the ability to quickly learn) software programs
Why Work for FDM4?
FDM4 is a Software Developer and Solution Provider of business solutions for manufacturers and distributors in the apparel and consumer products industries. The talent we employ is the key to our continued success and we encourage individuals to work collaboratively to ensure we provide the very best in software solutions to our clients across North America. www.fdm4.com
- Competitive salary
- Health and benefits package
- Supportive team atmosphere (we all succeed when you succeed!)
- Access to the best tools and technology available
- Increase your knowledge in the areas of Information Technology and Business
- Successful applicants will be provided with on-the-job training as well as opportunities to grow their knowledge, skills, and career
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Education:
- High school or equivalent (Required)
Experience:
- Customer support: 1 year (Required)
Work Location: In person
Job Summary
Full Time
IT Outsourcing & Consulting
$53k-70k (estimate)
05/11/2024
09/06/2024
fdm4.com
LAS VEGAS, NV
50 - 100
1979
JOHN CUTSEY
$5M - $10M
IT Outsourcing & Consulting
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About FDM4 America, Inc.
FDM4 enterprise software is trusted by manufacturers and distributors to provide critical management data and multiple E-Commerce solutions. The company is the author and developer of category leading Enterprise Resource Planning software, Warehouse Management Systems, E-Commerce solutions, and Customer Relationship Management software. The recent addition of Business Intelligence applications makes FDM4 a single-choice solution, providing a company real-time information in each phase of business from design through delivery. FDM4 enterprise software is a scalable solution developed for the sp...ecific requirements of manufacturers/distributors across industries including Apparel, Footwear, Consumer Products, and Industrial parts. Optional deployment environments include on-premise or cloud-based. Since 1979, FDM4 has remained fully dedicated to the advancement, development, implementation, and client support for all FDM4 business solutions. United States operations are located in Henderson, Nevada, and supported through the company's global headquarters in North Bay, Canada.
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The job skills required for Customer Support Specialist include Problem Solving, Customer Support, Listening, Communicates Effectively, Health Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
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Step 3: View the best colleges and universities for Customer Support Specialist.
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