45 Customer support agent Jobs in Las Vegas, NV
GAN is Hiring a Customer support agent Near Las Vegas, NV
The Job in a Nutshell
Join our dynamic Customer Services Team as a Customer Support Agent and play a pivotal role in enhancing the overall customer experience at GAN! In this role, you will collaborate with a dedicated team to provide top-notch support, address user-reported issues, and elevate the general user experience.
Your responsibilities will extend to working closely with customer service colleagues, team managers, and GAN casino clients to ensure the highest level of customer satisfaction.
Embark on a rewarding journey with us, where your contributions will make a meaningful impact on our commitment to delivering unparalleled customer service and maintaining strong client relationships.
A Sneak Peek into Your Role
- Address and resolve B2B issues with expertise, offering insights into our comprehensive range of services.
- Conduct daily monitoring to detect and prevent fraud across both B2C and B2B operations.
- Collaborate seamlessly with technology departments, both in-house and third-party, to address technical issues related to customers and products.
- Vigilantly monitor website availability and functionality, promptly alerting relevant parties to any performance or accessibility concerns.
- Assist customers in processing deposits and withdrawals, ensuring smooth financial transactions.
- Contribute to the testing process for new products and services, ensuring a seamless rollout.
You're good at
- Demonstrating proficiency in MS Office and Jira.
- Navigating technical intricacies, showcasing expertise in online troubleshooting.
- Exhibiting superb written and verbal English communication skills.
- Excelling in precision multitasking, perfectly suited for our shift-based, hourly position (flexibility across days, evenings, and weekends).
- Delivering a customer-centric experience through a friendly, patient demeanor.
- Balancing self-motivation with a team-player ethos, accompanied by leadership potential.Applying high emotional intelligence (EQ) to enhance workplace dynamics.
- Swift decision-making and a proactive approach to taking initiative.
- Thriving in fast-paced, deadline-oriented environments. Approaching challenges with a solutions-oriented mindset, complemented by meticulous attention to detail.
- Adapting seamlessly to diverse client corporate cultures.
- Crafting strategic plans with a focus on precise tactical execution.
- Bringing previous experience in online gaming / gambling / sports betting (considered a significant advantage).
- Demonstrating familiarity with customer fraud management practices (a definite asset).
Think of this job ad as more of a friendly guide than a rigid 'must-have' list. We're well aware that no one will tick all the boxes, so feel free to apply even if you're not a perfect match - we love close matches too!
Recruitment flow
- Interview & Testing- Second Interview - Offer
- Start date : ASAP
- Salary : $19.00 per hour
- Recruiting from Las Vegas, Nevada
- This role operates on an hourly and shift-based schedule, with the possibility of daytime, evening, and weekend adventures - think early birds and night owls, you're all welcome!
We are an equal-opportunity employer, and we value diversity. Our diverse backgrounds, experiences, characteristics, and traits make us better at serving customers.
So please, come as you are!
Location
Las Vegas, Nevada
Last updated : 2024-03-24
Job Summary
Full Time
Religious Organizations
$41k-53k (estimate)
05/15/2023
06/09/2024
thegan.com
MIAMI, FL
50 - 100
2007
Private
CHANA KALLER
$5M - $10M
Religious Organizations
Related Companies
The job skills required for Customer support agent include Customer Service, Initiative, Verbal Communication, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer support agent positions, which can be used as a reference in future career path planning. As a Customer support agent, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support agent. You can explore the career advancement for a Customer support agent below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Agent job description and responsibilities
For unsatisfied customers, agents try their best to resolve the concerns or transfer the complaints to related departments.
01/29/2022: Port Arthur, TX
A Customer Support Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
01/24/2022: Charleston, WV
Ensured superior customer service experience by addressing customer concerns, demonstrating empathy and resolving problems within a reasonable time frame.
01/19/2022: Anaheim, CA
They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
01/17/2022: Helena, MT
Therefore, being able to diffuse frustrated customers and ensure effective and successful complaint resolution.
02/06/2022: Schenectady, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Agent jobs
They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.
03/13/2022: Reno, NV
Agents need to be trained for a wide range of customer service soft skills.
01/21/2022: Baltimore, MD
According to numerous studies, today’s consumers expect customer service to be more proactive and personalized.
03/07/2022: Bakersfield, CA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
03/26/2022: Dothan, AL
Second line support agents must remain calm and be completely understanding with each customer.
02/01/2022: Hialeah, FL
Step 3: View the best colleges and universities for Customer Support Agent.
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