19 Customer Support Jobs in Las Vegas, NV
Droisys is Hiring a Customer Support Near Las Vegas, NV
Company Description
Droisys is an innovation technology company focused on helping companies accelerate their digital initiatives from strategy and planning through execution. We leverage deep technical expertise, Agile methodologies, and data-driven intelligence to modernize systems of engagement and simplify human/tech interaction.
Amazing things happen when we work in environments where everyone feels a true sense of belonging and when candidates have the requisite skills and opportunities to succeed. At Droisys, we invest in our talent and support career growth, and we are always on the lookout for amazing talent who can contribute to our growth by delivering top results for our clients. Join us to challenge yourself and accomplish work that matters.
Title: Customer Support
Work Location: Las Vegas, NV 89119
Terms: Fulltime Direct hire
Job Description
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.
Requirements:
- Experience with Zendesk or related programs.
- Experience with CRM programs is a plus.
- Someone with strong skills supporting customer inquiries.
- Beverage/Wine industry experience will be plus
- Excellent verbal and written communicator
- Retail sales and/or customer service experience is a plus
- Must be able to work from our Las Vegas offices
Responsibilities:
- Responding to customer queries in a timely and accurate way, via email, ticketing, chat or phone.
- Identifying customer needs and helping customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share with our Product, Sales, and Marketing teams.
- Assist in training junior Customer Support Representatives
Job Type: Full-time
Pay: $35,000.00 - $40,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 5 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Work Location: In person
Job Summary
Full Time
Retail
$35k-40k (estimate)
11/10/2023
05/03/2024
droisys.com
SANTA CLARA, CA
25 - 50
2003
Private
PAYSON JOHNSTON
$10M - $50M
Retail
Related Companies
About Droisys
Droisys provides software prototyping, product development, quality assurance and project management services.
The job skills required for Customer Support include Customer Service, Customer Support, Planning, Initiative, CRM, Innovation, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support positions, which can be used as a reference in future career path planning. As a Customer Support, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support. You can explore the career advancement for a Customer Support below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support job description and responsibilities
Respond to customer queries in a timely and accurate way, via phone, email or chat
02/24/2022: Chico, CA
Identify customer needs and help customers use specific features
03/08/2022: Orlando, FL
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
02/24/2022: Cheyenne, WY
Update our internal databases with information about technical issues and useful discussions with customers
01/19/2022: Queens Village, NY
Monitor customer complaints on social media and reach out to provide assistance
03/12/2022: Idaho Falls, ID
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support jobs
Foster effective problem solving.
01/19/2022: Worcester, MA
Communicate clearly with customers.
01/16/2022: Ogden, UT
Give credence to customer complaints.
01/21/2022: Somerset, NJ
Avoid helping customers at breakneck speeds.
03/21/2022: Green Bay, WI
Know how to close a conversation.
02/22/2022: Columbus, OH
Step 3: View the best colleges and universities for Customer Support.
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